Onsite/VIP Engineer
- Hiring Organisation
- Capgemini
- Location
- warrington, cheshire, north west england, united kingdom
user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA’s). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). ...