2 of 2 SLA Jobs in Warwickshire

Service Management Analyst

Hiring Organisation
Jobleads-UK
Location
Warwick, England, United Kingdom
Drive adherence to ITSM processes (Incident, Request, Problem, Change), identifying and implementing continuous improvements. Produce and present insights on performance metrics, service trends, and SLA/KPI delivery. Manage multiple vendors to ensure effective, long‐term delivery of IT services. Collaborate with Service Management and delivery teams to resolve service ...

1st Line Support - IT Service Desk Agent

Hiring Organisation
Manpower UK Ltd
Location
Coleshill, Warwickshire, Chelmsley Wood, West Midlands (County), United Kingdom
Employment Type
Temporary
Salary
£12.71 - £13.45/hour
given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. ...