1 of 1 Ticket Management Jobs in Warwickshire

recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To analyse, prioritise and assign incidents to resolver groups, management and third parties, in accordance with defined ICT service desk procedures and policies. The ability to deal with initial complaints sensitively, avoiding escalation wherever … staff & customers. To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Person Specification Experience Essential Previous experience in a customer facing role What we are looking for in our people Essential Some ...