3 of 3 Ticket Management Jobs in Warwickshire

presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for More ❯

agreed SLAs and OLAs . Provide troubleshooting support for both technical and functional users, escalating issues as needed. Maintain accurate records of incidents, requests, and resolutions in the service management system. Contribute to the improvement of support processes and documentation. Support knowledge transfer and user guidance across departments. Essential Skills & Experience Strong hands-on experience with Oracle HCM , particularly … HR-related modules. Solid background in application support/helpdesk environments , with excellent ticket management practices. Competency in SQL for diagnostics and configuration support. Familiarity with service management tools and helpdesk workflows. Analytical thinking and an ability to solve problems in high-pressure situations. Confident communication skills with the ability to liaise professionally with stakeholders at all More ❯

agreed SLAs and OLAs . Provide troubleshooting support for both technical and functional users, escalating issues as needed. Maintain accurate records of incidents, requests, and resolutions in the service management system. Contribute to the improvement of support processes and documentation. Support knowledge transfer and user guidance across departments. Essential Skills & Experience Strong hands-on experience with Oracle HCM , particularly … HR-related modules. Solid background in application support/helpdesk environments , with excellent ticket management practices. Competency in SQL for diagnostics and configuration support. Familiarity with service management tools and helpdesk workflows. Analytical thinking and an ability to solve problems in high-pressure situations. Confident communication skills with the ability to liaise professionally with stakeholders at all More ❯