3 of 3 Customer Experience Jobs in Waterlooville

and continuous data quality assurance. By delivering accurate, timely, and well-structured insights through dashboards and reports, you will enable informed decision-making, improve operational efficiency, and elevate the customer experience—contributing directly to the success of our retail products. You are also responsible for ensuring all work complies with relevant security and data protection standards, keeping user … teams and clients is essential. You must clearly explain technical concepts to non-technical audiences, flag risks early, and contribute to discussions on scope and timelines. Required skills and experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. Proficiency in SQL, with experience in MSSQL and PostgreSQL. Experience with data visualization tools like … Excel, Power BI, Tableau, or similar. Experience with ETL tools, preferably Talend. Basic understanding of OLAP concepts and data warehousing principles. Familiarity with Python for data manipulation and scripting. Strong analytical and problem-solving skills. Experience in agile environments and working with ticketing systems (e.g., Jira). Note: Our tech stack may vary across projects and teams. This More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

a UK-based technology group that provides innovative software and integrated payments solutions. Through our portfolio of specialist platforms, we help businesses in multiple sectors streamline operations, deliver better customer experiences, and unlock growth. Swan Retail, part of ClearCourse, specialises in bespoke EPOS systems designed for retailers of all sizes. By combining sector expertise with our group-wide capabilities … we deliver solutions that are future-proof, customer-focused, and fully supported. At ClearCourse, we live by our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role … customers, ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯