2 of 2 Support Specialist Jobs in Watford

Title: Technical Support Specialist Department: Technical Support Location: UK (home-based with travel as required) Working Hours: 37.5 hours per week Reporting To: Technical Support Manager Role Purpose To provide high-quality technical support on building management and automation systems to partners and customers. … role focuses on troubleshooting, resolving technical issues, sharing knowledge, and supporting Sales and partners through technical expertise, training, and demonstrations. Key Responsibilities Provide technical support via phone, remote access, and on-site visits Investigate, analyse, and resolve hardware and software issues Escalate complex cases to senior technical teams while ...

cloud, hybrid, or on-prem environments. We give data teams the agility they need and the governance compliance demands. Role Summary As a Product Support Specialist, you will be the go-to expert for our data platform, owning complex technical escalations end-to-end while keeping customers confident … informed. Partnering closely with Product, Engineering, and Customer Success as a senior technical resource, you will investigate and diagnose platform issues, handle second-line support and escalations, and provide clear, step-by-step guidance to help users get the most out of features. In this role, your curiosity, structure ...