2 of 2 Process Improvement Jobs in Wellingborough

security procedures, escalating issues when needed. Identify and resolve issues that impact system stability or functionality. Log system enhancements, test delivered changes, and support process improvements. Produce accurate reporting and support colleagues and stakeholders with guidance. Work with suppliers and internal teams to deliver effective solutions and improvements. Help ...

escalation paths Define and manage SLA structures and performance reporting Build and maintain documentation standards and knowledge base resources Contribute to continuous service improvement initiatives Help shape tooling decisions (ticketing systems, monitoring tools, RMM platforms) Technical Responsibilities (Hands-On) Act as main point of contact …/11 Microsoft 365 Active Directory Basic networking (DNS, DHCP, TCP/IP) Experience working with structured ticketing systems Exposure to SLA management and process improvement Organised, structured and commercially aware mindset Confident communicator with client-facing experience Full UK driving licence (or ability to travel to client ...