CustomerService Analyst** (Contract) Duration: 3 Months (Possibility for extension) Location: Welwyn Garden City (Fully on site) Rate: A highly competitive PAYE Rate is available for suitable candidates Role Profile Are you passionate about delivering exceptional customerservice? Do you have a knack for problem-solving … and a genuine desire to help others? If so, we invite you to apply for the role of CustomerService Analyst role. Join our dynamic team and play a vital role in supporting over 2,000 end users with their IT needs. Key Responsibilities: Provide proactive, customer … IT queries or problems. Maintain a calm, assured, and empathetic demeanour during all interactions. Log and track incidents using ITSM systems while adhering to Service Level Agreements (SLAs). Identify recurring issues and collaborate with relevant teams for investigation and resolution. Build strong relationships with team members and users More ❯
Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
technical teams. To actively seek and deliver on new business opportunities across existing and new accounts. To be a voice and champion of the customer within PayPoint. Principle Responsibilities Secure & communicate an ongoing understanding of competitive movements across customers and recommend corrective actions to the business. Develop and maintain … and wholesale customers Knowledge and understanding of the grocery retail landscape from technology, to FMCG & supply chain To have experience of business-to-business customerservice management. To have knowledge of utility or payment markets would be an asset. To have customerservice experience. Knowledge of More ❯
technical teams. To actively seek and deliver on new business opportunities across existing and new accounts. To be a voice and champion of the customer within PayPoint. Principle Responsibilities Secure & communicate an ongoing understanding of competitive movements across customers and recommend corrective actions to the business. Develop and maintain … and wholesale customers Knowledge and understanding of the grocery retail landscape from technology, to FMCG & supply chain To have experience of business-to-business customerservice management. To have knowledge of utility or payment markets would be an asset. To have customerservice experience. Knowledge of More ❯
based in Welwyn Garden City, on a contract basis for 3 months. Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. CustomerService Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that … experiencing and raise these with the relevant teams for further investigation. Ensure users receive swift resolutions to their IT queries or problems. Provide proactive, customer focused, face to face onsite support. Your Background : Beneficial to have experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and … and configuring computers for new starters and for upgrading existing users laptops is greatly beneficial. Prior experience of working in a face to face customerservice environment is desirable providing both reactive and proactive maintenance support. Company: Our client is one of the world's premier innovative biopharmaceutical More ❯
based in Welwyn Garden City, on a contract basis for 3 months. Salary: £15.08 - £17.01 PAYE per hour or £20.00 - £22.56 UMB per hour. CustomerService Analyst Role: Log and track end users incidents, working within SLA s. To be able to identify recurring issues and challenges that … experiencing and raise these with the relevant teams for further investigation. Ensure users receive swift resolutions to their IT queries or problems. Provide proactive, customer focused, face to face onsite support. Your Background : Beneficial to have experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and … and configuring computers for new starters and for upgrading existing users laptops is greatly beneficial. Prior experience of working in a face to face customerservice environment is desirable providing both reactive and proactive maintenance support. Company: Our client is one of the world's premier innovative biopharmaceutical More ❯
thinkers who are ready to help push the boundaries of science and make a tangible difference in the world. Hobson Prior is seeking a CustomerService Analyst for a short-term contract role. This position is based in Garden City, Welwyn, and involves hands-on tasks such as More ❯
thinkers who are ready to help push the boundaries of science and make a tangible difference in the world. Hobson Prior is seeking a CustomerService Analyst for a short-term contract role. This position is based in Garden City, Welwyn, and involves hands-on tasks such as More ❯
Role Overview Our client is seeking a dedicated and customer-oriented Junior IT Support Analyst to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability … with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to the … use. What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customerservice skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build More ❯
Role Overview Our client is seeking a dedicated and customer-oriented Junior IT Support Engineer to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability … with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to the … use. What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customerservice skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build More ❯
Employment Type: Contract
Rate: £20.00 - £22.56/hour £20 - £22.56 per hour via Umbrella
learning outcomes, engagement, and effectiveness. Provide insights to inform continuous improvement of digital learning initiatives. Working closely with various departments, including IT, marketing, and customerservice, to ensure the successful implementation and adoption of digital learning solutions. Leading and managing digital learning projects from inception to completion, ensuring More ❯
