1 of 1 Customer Service Jobs in Welwyn Garden City

their technical knowledge and gain valuable experience working as part of a team, Role The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role is to provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity to develop a technical understand of a wide range of products and services to … first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution by placing a confirmation call. Attend team and customer incident meetings and conference calls. Complete other service-related tasks as required More ❯