1 to 2 of 2 Customer Service Jobs in West Bromwich

PAM Senior Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do. The Role The PAM Senior Analyst will support the IT Systems Access Lead in helping … a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. … Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and Exchange Administration. Manage User Access Reviews and Job Role Based Matrices. Participate in internal and external audits and ensure they are managed effectively. more »

cultures and backgrounds. Main duties of the job Key duties of the role include: Taking telephone calls as the 1stpoint of contact to the service Troubleshoot and resolve hardware and software related issues Completing user and resource requests Logging and managing own service desk tickets Escalating incidents where … to effectively manage priorities and work to deadlines to work to a high standard, and on your own initiative a passion for providing excellent customer service a positive and helpful attitude About us At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and … inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities. The Trust is rated 'Good' from CQC (Care Quality Commission) and will become the more »