3 of 3 ITSM Jobs in West End of London

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership skills with the ability to manage multiple projects simultaneously Strong ability to scope, document, and translate ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...