we believe in adaptive, new-ways-of-working, in a culture of learning and agility. As we enter the next stage of our growth, we are revamping our customeronboarding approach. We are looking for more clock speed that gets our customer automations designed and deployed, in the optimal time window, to start delivering value and customer success. More ❯
processes. Work with marketing and BIS to improve segmentation and targeting from CRM to optimise business activities. 2. Maintain operational and technical processes that support B2C payment processing, customeronboarding and product fulfilment. Coordinate changes to Business and Operational Support (BOS) systems linked to implementation of Microsoft Wave releases, CRM upgrades, product testing, defects fix testing and SilverBear More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Experian Ltd
Experian Software Solutions (ESS) are looking for a dynamic and visionary Product Experience Director to lead our Ascend Technology Platform team. You will be responsible for strategic leadership, overseeing client and partner onboarding, enhancing digital experiences, developing self-serve capabilities, and driving UI/UX excellence. Additionally, the role will focus on the end-to-end client … for digital experience and functionality, aligning with the goals of the Ascend Technology Platform. Collaborate with senior leadership to define and prioritize main programs, ensuring agreement on organizational goals. Client and Partner Onboarding: Oversee the end-to-end client and partner onboarding process, ensuring a seamless and efficient experience. Develop and implement strategies to … enhance onboarding processes, reducing time to value and increasing client satisfaction. Digital Experience and Self-Serve Capabilities: Lead the development of digital experiences, ensuring they are intuitive, user-friendly, and meet the needs of clients and partners. Guide the creation and optimization of self-serve capabilities, empowering clients and partners to access information and perform tasks independently. More ❯
interested in Solution Architects with proven expertise in the following areas, as they align closely with the needs of this role. Managing network inventory, Service Provisioning, Fault management. Customeronboarding, Service Activation, Manage subscriptions Service requests, Meter provision, Outage management, Customer information systems. Handling customer orders, Inventory, Fulfilment. Trading platforms, Loan origination. Citizen Services, Permits. Core Competencies – Experience More ❯