Operations Delivery Manager - Datacentre Managed Services
- Hiring Organisation
- MECS Communications Ltd
- Location
- West London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
North London locations, so accesible to commute to these locations are crucial. Role Overview You will lead Operations Service Delivery across key enterprise and financial services clients, ensuring contractual obligations, SLAs, and service quality are consistently met. Acting as the primary delivery and escalation point, you'll work closely with … service delivery teams * Ensure high-quality delivery across managed services and project work * Own SLA performance, governance, and ITIL-based service processes * Manage budgets, financial performance, and reporting * Oversee recruitment, development, and succession planning * Drive customer satisfaction and continual service improvement (CSIP) * Support pre-sales activity and contribute to strategic ...