IVR Customer Experience Designer
- Hiring Organisation
- PCR Recruitment Limited
- Location
- West London, London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 - £430 per day
Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign … voice and conversational channels. This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates. The successful candidate will work closely with product owners, customer experience teams and contact ...