including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key servicelevel agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯
Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA'S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not More ❯
livingston, central scotland, United Kingdom Hybrid / WFH Options
Sight Scotland
issues (e.g., Wi-Fi and wired connections). In addition to handling system checks and routine maintenance, you’ll monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to learning, sharing knowledge, and embracing change is key, as you’ll be expected to More ❯
the current IT role holder as needed Liaising with internal teams and external IT providers to ensure continuity and service quality Reporting and monitoring SLA and KPI performance for ICT service delivery Maintaining an IT asset map and register Assisting with IT policy updates and ensuring legal and security compliance More ❯
