2 of 2 1st Line Support Technician Jobs in the West Midlands

Support Technician Telford, Shropshire Salary £26,265 Permanent Monday Friday, 40 hours per week We are looking for a proactive and customer-focused 1st Line IT Support Technician to join our Group Business Systems team. Applying for this role is straight forward Scroll down and click on … supportive, fast-paced environment. The position is full-time, 40 hours per week, Monday - Friday, with occasional evening or weekend work to meet business needs. Responsibilities Provide first-line support to colleagues across all Group properties, responding to hardware, software, and user access issues. Monitor and manage the IT helpdesk, ensuring tickets are prioritised and resolved … Carry out routine maintenance checks on IT equipment including PCs, printers, copiers, and desk phones. Act as the first point of contact for WiFi requests and client IT support during visits. Assist with installation, configuration, and relocation of IT equipment and peripherals. Maintain and update technical documentation, support guides, and the IT asset register. Support More ❯

Your new company Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing … skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service. Your new role Monitor and respond to IT helpdesk tickets, resolving 1st line issues. Support hardware, software, user access, and Wi-Fi troubleshooting. Maintain IT equipment and asset records. Assist with equipment setup and relocation. Liaise with … third-party providers and escalate issues as needed. Provide IT support for events, including Wi-Fi setup and client troubleshooting. What you'll need to succeed Strong administrative and IT support skills. Proficient in Microsoft Office 365 (Excel, Outlook, Word). Excellent communication and customer service abilities. Highly organised with strong time management. Driving licence and More ❯