6 of 6 Case Management Jobs in the West Midlands

term absence or injury, this protection can provide a regular income. Life assurance of 6 times your annual salary Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes. Season ticket loans interest free loans for travel between your home and the office. Employee Assistance programmes Online health, fitness, and wellbeing resources Wellbeing … champions Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience. Are you an experienced web developer with a passion for clean, accessible, and high-performing websitesready to take your skills to the next level with Microsoft technologies like Power Platform and Dynamics? Do you thrive in a dynamic digital environment … experience. Beyond your primary responsibilities Leo will offer you training on Microsofts Power Platform, gaining the Skills and expertise to support and customise the in-house Microsoft Dynamics-based Case Management System (CMS). This role offers an exciting opportunity for a seasoned web developer eager to expand their skillset by working with cutting-edge Microsoft technologies while More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of More ❯

diligence, Employee Liability Information (ELI) analysis, risk identification, staff consultation, and ensuring full compliance with employment legislation. Post-transfer, the role will focus on onboarding, cultural alignment, employee relations case management, and broader organisational development (OD) initiatives to ensure a positive employee experience and effective integration. The postholder will work closely with senior leaders, operational teams, staff representatives … of working across integrated teams. Facilitate cultural alignment and team cohesion through engagement, induction, and leadership development programmes. Drive OD initiatives that promote collaboration, inclusion, and wellbeing. Employee Relations & Case Management Provide expert guidance on complex employee relations cases, including long-term sickness, grievances, and capability issues. Coach managers to ensure fair, consistent handling of employment matters in … equivalent senior HR/OD experience (E) Chartered Membership of the CIPD (E) Evidence of ongoing professional development and up-to-date employment law knowledge (E) Project/change management qualification (D) Knowledge of public-sector employment frameworks (D) Experience Proven experience managing large-scale TUPE transfers or major workforce change programmes (E) Strong experience in complex employee relations More ❯

with regulatory changes and business growth as well as being responsible for defining and designing AML & Sanctions detection controls for new or amended products and propositions. Applying model risk management principles where relevant, this role includes the ownership of the continuous monitoring program for relevant AML and Sanction technology controls, ensuring they remain effective whilst demonstrating effective model development … engagements and industry groups. The role holder will also own the end-to-end lifecycle of AML and Sanctions technology platforms (e.g., transaction monitoring, name and payment screening tools, case management), partnering with IT and vendors to implement system enhancements, automation, and AI-driven analytics and champion the use of data visualisation and storytelling to engage stakeholders and … this role it's essential you have: Economic Crime expertise Expert knowledge of AML and Sanctions and broader view of fraud prevention, bribery, corruption, and regulatory requirements Leadership & Stakeholder Management: Ability to lead teams and collaborate with senior stakeholders, regulators, and law enforcement Analytical & Problem-Solving Skills: Strong data analysis, investigative, and risk assessment capabilities Regulatory Knowledge: Understanding of More ❯

acrossWorkdayHCM modules: Core HCM (worker data, organisation structures) Compensation (salary plans, bonus, allowances) Recruiting (job requisitions, candidate lifecycle) Learning (courses, enrolments, compliance) Talent & Performance (goals, reviews, succession) Help (HR case management, routing, SLAs, escalation workflows) Journeys (employee experience flows such as onboarding, transitions, career development; validate personalised content and conditional logic for UK-specific policies) Incorporate UK-specific … and escalate risks proactively. Act as Workday SME for HCM processes, providing hands-on support for issue resolution, defect reproduction, and process clarification. Collaborate with Test Leads and Programme Management to maintain alignment on timelines, quality gates, and reporting. Ensure data readiness for UK-specific scenarios (worker records, compensation plans, recruiting pipelines, learning content). Maintain audit-ready documentation … and validate E2E test scenarios and facilitate workshops with senior stakeholders. Strong knowledge of Workday integrations (EIB, Studio, Core Connectors) and their impact on testing. Excellent communication and stakeholder management skills; ability to lead in complex, fast-paced programmes. Preferred/Nice to Have Experience with test management tools (Azure DevOps, Jira, ALM) and structured reporting dashboards. Familiarity More ❯

HCM modules: Core HCM (worker data, organisation structures) Compensation (salary plans, bonus, allowances) Recruiting (job requisitions, candidate lifecycle) Learning (courses, enrolments, compliance) Talent & Performance (goals, reviews, succession) Help (HR case management, routing, SLAs, escalation workflows) Journeys (employee experience flows such as onboarding, transitions, career development; validate personalised content and conditional logic for UK-specific policies) Incorporate UK-specific … and escalate risks proactively. Act as Workday SME for HCM processes, providing hands-on support for issue resolution, defect reproduction, and process clarification. Collaborate with Test Leads and Programme Management to maintain alignment on timelines, quality gates, and reporting. Ensure data readiness for UK-specific scenarios (worker records, compensation plans, recruiting pipelines, learning content). Maintain audit-ready documentation … and validate E2E test scenarios and facilitate workshops with senior stakeholders. Strong knowledge of Workday integrations (EIB, Studio, Core Connectors) and their impact on testing. Excellent communication and stakeholder management skills; ability to lead in complex, fast-paced programmes. Preferred/Nice to Have Experience with test management tools (Azure DevOps, Jira, ALM) and structured reporting dashboards. Familiarity More ❯