1 to 25 of 196 Case Management Jobs in England

possibilities as one global team. Role overview We are looking for a Senior Backend Engineer to help build and evolve our new Common case-management system, which powers support-case handling across DoorDash, Wolt, and Deliveroo. You will own significant end‐to‐end initiatives across our backend … services: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands‐on role for someone who can turn ambiguous customer and operational problems into durable technical solutions, coordinate other engineers, and set the standard for reliability ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

role in driving operational efficiency and innovation. They are now looking for a technically minded Support Analyst to join their IT team,supportingand developing case management systems while helping to improve business processes through technology. The Role This is a primarilyoffice basedrole, with hybrid working available following successful … applicants should live within a reasonable commuting distance of Taunton. Experience withVisualfilesis highly desirable, though candidates who have developed or supported similar workflow or case management systems, and who are keen to learn and grow within a professional services environment, are just as welcome to apply. Responsibilities ...

probation. Applicants should live within a reasonable commuting distance of Taunton. In this role, you will be responsible for supporting and developing our legal case management systems, providing day-to-day IT support across the business, and helping to improve business processes through technology. Experience with Visualfiles … highly desirable; however, we'd also like to hear from candidates who have developed or supported similar workflow or case management systems and are keen to learn and develop within our environment. Job Description: Develop and maintain Visualfiles workflows, forms, templates and automation Support and improve the firm ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote) Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform click apply for full ...

heart of our data transformation journey. You will be responsible for designing the frameworks, standards, and technology architecture that connect core business systems across case management, finance, CRM, analytics, and AI platforms. Working closely with senior technology and business leaders, you will help shape a scalable and sustainable … will do? Define and maintain the enterprise data architecture, including conceptual, logical, and physical data models. Design integration strategies and architecture patterns that connect case management, finance, CRM, document management, and analytics systems. Drive adoption of modern integration approaches, favouring API-led and event-driven architectures over ...

heart of our data transformation journey. You will be responsible for designing the frameworks, standards, and technology architecture that connect core business systems across case management, finance, CRM, analytics, and AI platforms. Working closely with senior technology and business leaders, you will help shape a scalable and sustainable … will do? Define and maintain the enterprise data architecture, including conceptual, logical, and physical data models. Design integration strategies and architecture patterns that connect case management, finance, CRM, document management, and analytics systems. Drive adoption of modern integration approaches, favouring API-led and event-driven architectures over ...

Deliveroo in London is seeking a Senior Backend Engineer to help build and evolve our new Common case-management system powering support-case handling across DoorDash, Wolt, and Deliveroo. You will own significant end‐to‐end initiatives across our backend services: case lifecycle, routing and assignment … queue management, case evidence and history, and migration from legacy systems. This is a hands‐on role demanding strong technical ownership and collaboration. #J-18808-Ljbffr ...

delivery of security automation capabilities, being responsible for alert ingestion, enrichment, and automated response workflows that drive efficient, consistent handling of security alerts. Case Management – Own and evolve the security case management platform, ensuring effective support for Security Operations and Security Fusion Centre teams while driving … security automation capabilities. Define and implement automation use cases, reducing manual effort and accelerating response and remediation activities. Own and evolve the security case management platform, ensuring it meets the operational needs of stakeholders. Manage the infrastructure, platforms, and engineering practices that underpin security automation. Champion Infrastructure ...

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

support the next phase of growth The AI and Automation team builds and runs the internal systems that sit around Proclaim, our core case management platform, and connect it to CRM, telephony, messaging and AI tools. The role We are looking for an AI and Automation developer … join our expanding team to help design, build and support our internal platform. Proclaim is the firm's core case management system. Alongside Proclaim, you will work across desktop applications, APIs, SQL Server, background processes and third-party integrations. This is a hands-on role. You will ...

full-time hybrid basis. Key Responsibilities Manage, support and provide guidance to the existing development team Develop, test, and maintain the existing Case Management System research, design, document, and modify software specifications throughout the production life cycle. Assist in defining software development project plans, including scoping, scheduling … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging Generate statistics and write reports for management and/or team members on the status of the programming process Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions … Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services, and Microsoft technologies. ...

reporting on performance indicators, including nationally collected data. This is an exciting opportunity for a highly motivated and detail-oriented individual with expertise in case management systems within Children’s Social Care. If you thrive in a dynamic environment, have strong communication skills, and can lead on design … that enhance the efficiency and effectiveness of services for children and young people. Drive improvement and reporting – Provide accurate and timely reporting into programme management and service improvement plans, ensuring feature requests are prioritised and processed alongside strategic development initiatives. Enable frontline success – Ensure systems are designed to support ...

design and configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance on Dynamics 365 Customer Service. … Microsoft Dynamics 365 Functional Consultant with a focus on Customer Service. Strong knowledge of Dynamics 365 Customer Service capabilities and configuration. Experience delivering Case Management and Knowledge Management solutions. Good understanding of the Microsoft Power Platform, including Power Apps and Power Automate. Strong requirements gathering and stakeholder ...

clients. We are seeking an experienced ShareDo Architect to join our Legal Technology and Delivery function and lead the design and implementation of enterprise case management and workflow automation solutions. This is a hybrid contract position based in the London, UK area. Candidates must currently reside within commuting … leading solution architecture, technical design, and implementation strategy across complex ShareDo engagements. The successful candidate will combine deep ShareDo expertise with strong stakeholder management and consulting capabilities, ensuring client solutions are scalable, maintainable, and aligned with business objectives. Responsibilities: Solution Architecture & Design Lead discovery workshops with business and technical ...

will be responsible for supporting enterprise data centre operations, remote office infrastructure, physical server platforms, structured cabling, power and cooling coordination, asset lifecycle management, and infrastructure resiliency. This is a unique opportunity to join a growing Infrastructure Engineering team responsible for maintaining highly available, secure, and scalable technology platforms … teams, and external vendors for data center activities. Maintain accurate rack elevations, cabling documentation, power mappings, asset inventory, and operational records. Support hardware lifecycle management, including procurement coordination, deployment, refresh, warranty tracking, maintenance, and retirement. Perform hardware troubleshooting for physical servers, rack‐mounted devices, PDUs, cabling, and connectivity issues. ...