1 to 25 of 127 Case Management Jobs in England

Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery … major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep ...

Blake Morgan. This role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role ...

SymphonyAI Financial Services is seeking a Senior Product Manager (AI First) to lead the product vision and roadmap for our Sensa Investigation – the central case management, workflow, and analyst experience layer across our financial crime and compliance portfolio (ie., AML Transaction Monitoring, KYC, Sanctions, Fraud and extending across … investigations and disclosures, and is excited to re‐imagine the end‐to‐end investigation lifecycle using AI and Agentic AI – from alert triage and case creation through investigation, collaboration, decisioning, disclosure/reporting, and post‐case learning. You will own the product strategy for Sensa Investigation, define ...

Case Management Developer/Partner for Windows IT Team Location: Gordon House Hours: Full-time, 36.25 hours per week The Role Forbes Solicitors are seeking a Case Management Developer to join our IT team. This exciting opportunity allows you to work in a supportive environment while … designing and enhancing workflows, automating processes, and delivering smart tools that help legal teams work efficiently. Key Responsibilities Design and enhance case management workflows and integrations (P4W and future systems). Automate processes and build smart tools to improve legal team efficiency. Translate business requirements into robust technical ...

Title: Solution Architect - Case Management Programme Location: London (Hybrid - 2 - 3 days onsite) Contract Type: 6 Outside IR35 Contract About the Role We are seeking an experienced Solution Architect to support a major programme delivering a modern case management system. This role will be critical … user-centric solution. You will work closely with business stakeholders, delivery teams, and technical specialists to design and govern solutions that support complex case management processes. Key Responsibilities Define and own the solution architecture for the case management implementation Translate business requirements into scalable, robust technical ...

client is embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will sit at the heart of operational change, process ownership, and technology adoption … Process Ownership Lead and own customer operational processes within the Contact Centre. Ensure processes are designed, documented, optimised, and embedded effectively across teams. ServiceNow Case Management Deployment Play a critical part in deploying a Case Management solution (ServiceNow) into the Contact Centre. Work closely with Technology ...

looking to appoint a Trainee Proclaim Developer, who will be responsible for assisting in the development and day to day administration of the Proclaim case management system. Access Legal Proclaim - Case management for today's UK law firms The role will be working with our Development … system can be integrated efficiently and with minimal impact to end users. The role will mainly involve developing and modifying the Proclaim case management system based on business needs through a combination of coding using the built in language editor and screen design and using built in developer ...

Case Management Developer/Partner for Windows IT Team Location: Gordon House Hours: Full-time, 36.25 hours per week The Role Forbes Solicitors are seeking a Case Management Developer to join our IT team. This exciting opportunity allows you to work in a supportive environment while ...

Case Management Developer/Partner for Windows IT Team Have you got what it takes to succeed The following information should be read carefully by all candidates. Location: Gordon House Hours: Full-time, 36.25 hours per week The Role Forbes Solicitors are seeking a Case Management ...

transformation for a major banking client, focused on modernising HR operations through Microsoft technologies. The programme centres on building a Co-Pilot-enabled HR case management solution, targeting ~70% automation of employee queries across a new Dynamics 365 environment. As a Co-Pilot Engineer, you'll be responsible … periods. Core Responsibilities Build and configure solutions across Microsoft Power Platform (Power Apps, Power Automate) Develop and integrate Dynamics 365 Customer Service for HR case management use cases Implement Microsoft Copilot capabilities to automate HR queries and workflows Design scalable, user-focused solutions aligned to enterprise standards Work ...

Overview The Workflow Developer is responsible for designing, developing, and continually improving workflows, automations, and integrations across the firm’s core business systems — including case management and finance platforms. The role ensures that processes are efficient, reliable, and aligned with legal‐sector best practices. Working closely with business … well as participating in planned evening/weekend releases where required (with notice). Responsibilities Workflow & Systems Engineering Develop, configure, and maintain workflows across case management, practice management, and finance systems to support efficient legal and business operations. Create SQL queries, stored procedures, scripts, views, and data ...

infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities … Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage ...

have. Agile methodology knowledge is required as part of the role. Having functional knowledge is preferred. Your Responsibilities Delivering projects and support work Stakeholder management Functional decisions to help client Testing execution Your Profile Essential Skills/Knowledge/Experience Oracle C2M or CC&B and MDM functional like … customer service, billing, OUI framework, integration with MDM, Meter data management, OU framework, integration with CC&B Sound knowledge in modules like billing, payments, meter read and meter management, credit and collections, case management, move-in move out, new connections Experience in Config tool such ...

offices The Workflow Developer is responsible for designing, developing, and continually improving workflows, automations, and integrations across the firm’s core business systems — including case management and finance platforms. The role ensures that processes are efficient, reliable, and aligned with legal-sector best practices. Working closely with business … high-quality legal service delivery and contribute to the firm’s wider digital strategy. The Workflow Developer will: Develop, configure, and maintain workflows across case management, practice management, and finance systems to support efficient legal and business operations Work closely with legal teams, Finance, and Business Services ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

Windows desktops and laptops Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory and user permissions Printers, telephony and meeting room technology Supporting legal and case management systems (training provided where needed) Managing user onboarding and offboarding Maintaining documentation, asset registers and basic IT policies Assisting with IT projects … customer service skills Ability to work independently and manage competing priorities Desirable: Experience in a law firm or regulated environment Familiarity with legal case management or document management systems Basic networking or server support experience Awareness of cyber security and data protection best practices What We Offer ...