1 to 25 of 89 Case Management Jobs in England

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

ready for delivery. Liaise regularly with customers to share information and ensure the customer is happy with the delivery of data dashboard and case management solutions. Raise awareness and identify any additional products or services the customer may require. Ensure that all internal systems, particularly HubSpot, are updated … customer details. xehkeey Stay up to date on all projects and services, with particular focus on local government product developments and the data and case management portfolio. Skills Required: The ability to build and maintain strong client relationships, particularly within local government organisations Responsible for building sales pipeline ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote) Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform click apply for full ...

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions … Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services, and Microsoft technologies. ...

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of the case management system, including following workflows and generating standard … attorney's emails, judge urgency, and act as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

their local FDM office. Our client is seeking an experienced Dynamics 365 specialist to support its internal team in delivering a new Inspection Case Management system built on Microsoft Dynamics 365 Customer Service. You will provide technical leadership and governance across the end-to-end solution design, ensuring … accelerate technical delivery while transferring knowledge to the existing team. Responsibilities: Lead the end-to-end technical design and governance of the new Inspection Case Management solution. Embed Dynamics 365 best practice across the solution architecture, configuration and delivery approach. Shape the Dynamics 365 Customer Service configuration ...

Software Developer | Proclaim Case Management System FULLY REMOTE Standard 8 are working with a well-established business operating in a regulated, process-driven sector, looking to bring in an experienced Proclaim Developer. While the organisation have office locations in London, Birmingham and Manchester, the hire is for this … systems transformation project • Working with experienced internal stakeholders to improve existing processes • Supporting data migration and integration with other business systems • Developing automated case management workflows and business processes • Working with internal teams to understand what they need from the system • Testing new features and making sure everything ...

functionality. Retire bespoke workflows, scripts, and catalogue items where appropriate. Establish architecture governance, standards, and design principles. Support upgrade readiness and release management activities. Present architecture recommendations and transformation roadmaps. Support the development of a ServiceNow HRSD Knowledge Centre. Experience Required Extensive ServiceNow HRSD experience. Proven experience assessing … understanding of HRSD architecture and governance. Experience reducing customisation and driving OOTB adoption. Knowledge of HR operating models and employee experience solutions. Strong stakeholder management and communication skills. Areas of Interest Employee Journey Management Knowledge Management Case Management HR Agent Workspace Deliverables HRSD Current State ...

closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will … operations, the employee lifecycle and how HR services are delivered across an organisation. Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys, workbooks and flows. Familiarity with the sales to delivery journey ...

strengthen its leadership, make operations more consistent, and give customers a predictable, high-quality experience.You'll be responsible for regional Support outcomes: responsiveness, resolution, case quality, escalations and customer sentiment. You'll also help Support become an AI-native organization. This is a highly visible role with real influence. … customers during major incidents. Share Support insights to inform customer health and retention planning.Champion AI adoption: Find and scale responsible uses of AI in case management, knowledge, troubleshooting and quality. Focus on real workflow problems and measurable results that make work easier for your teams.Develop knowledge and talent ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

analysis, data governance and Microsoft technologies. As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms. Demand for these projects is growing, and we're expanding our data migration capability to support … problems through to resolution. • A practical understanding of data protection and secure handling of sensitive client information. Particularly valuable experience includes: • Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate. • Actionstep, Clio or comparable cloud-based practice management platforms. • Experience handling legal ...

solutions you develop across the business. What were looking for Hands-on LexisNexis Visualfiles experience is essential. You may currently be a Visualfiles Developer, Case Management Developer, Legal Systems Developer, Applications Developer or Software Engineer. Experience across some of the following would also be beneficial: Visualfiles Business Language … Case management or legal systems SQL and databases APIs and system integrations Microsoft 365 Microsoft Power Platform Web services Scripting and automation Alongside your technical experience, youll be a logical problem-solver who enjoys understanding business requirements and turning them into practical solutions. Youll be comfortable working with ...

needs and business goals effectively. You will manage complex services and support the upskilling of more junior team members. This position requires strong stakeholder management skills and the ability to work in a challenging team with moving targets and deadlines. The Product Manager will be responsible for executing … vision, mission, and roadmap for their product, which may be either a front-facing digital service or a case management system used by internal government users. You will be an integral part of the initial MVP for building a case management system and starting the creation ...