1 to 25 of 84 Case Management Jobs in England

Head of Case Management - London/Hampshire (Onsite) Nigel Frank International are currently partnering with a fast-growing organisation who are looking for a senior operational leader to take ownership of their customer transaction function and help scale both service quality and commercial performance. Responsibilities Lead, develop … Work closely with internal teams, and external partners to improve service delivery, transaction momentum and overall customer outcomes. Experience Proven experience leading customer operations, case management or transaction teams. Experience improving operational performance through KPI management, coaching and process optimisation. Demonstrated ability to lead teams within high ...

organisation is investing in its technology function and requires a hands‐on leader to take ownership of IT operations while delivering a major Case Management System (CMS) implementation. This role would suit an experienced IT Manager ready to step up, or an established Head of IT looking … real ownership and impact. Key Responsibilities Define and deliver the organisation’s IT strategy, aligned with business goals Lead the implementation of a new Case Management System (CMS) from planning through to adoption Oversee day-to-day IT operations, ensuring reliability, performance, and service quality Manage third‐party ...

organisation is investing in its technology function and requires a hands-on leader to take ownership of IT operations while delivering a major Case Management System (CMS) implementation. This role would suit an experienced IT Manager ready to step up, or an established Head of IT looking … real ownership and impact. Key Responsibilities: · Define and deliver the organisation's IT strategy, aligned with business goals · Lead the implementation of a new Case Management System (CMS) from planning through to adoption · Oversee day-to-day IT operations, ensuring reliability, performance, and service quality · Manage third-party ...

IR35). This is predominantly a remote role with occasional travel to the Manchester office, approximately one day per week. This is a greenfield Case Management system implementation, and you will be the sole BA/PM on the project from day one. You will take ownership … scoping, requirements gathering, documentation and stakeholder management through to delivery, working with an offshore development team and managing the supplier relationship throughout. You will need proven experience working with the following: Business analysis and project management across a full system implementation lifecycle Greenfield or new implementation projects, ideally ...

IR35). This is predominantly a remote role with occasional travel to the Manchester office, approximately one day per week. This is a greenfield Case Management system implementation, and you will be the sole BA/PM on the project from day one. You will take ownership … scoping, requirements gathering, documentation and stakeholder management through to delivery, working with an offshore development team and managing the supplier relationship throughout. You will need proven experience working with the following: Business analysis and project management across a full system implementation lifecycle Greenfield or new implementation projects, ideally ...

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

have. Agile methodology knowledge is required as part of the role. Having functional knowledge is preferred. Your Responsibilities Delivering projects and support work Stakeholder management Functional decisions to help client Testing execution Your Profile Essential Skills/Knowledge/Experience Oracle C2M or CC&B and MDM functional like … customer service, billing, OUI framework, integration with MDM, Meter data management, OU framework, integration with CC&B Sound knowledge in modules like billing, payments, meter read and meter management, credit and collections, case management, move-in move out, new connections Experience in Config tool such ...

ensure systems are secure, reliable, and optimised, contributing to application development, automation, and database management. Key Responsibilities - Support, configure, and maintain core business applications (case management, document management, and database systems) - Develop and enhance Microsoft Office solutions, including templates, automation, and data integration - Support and optimise … direction - Gather requirements and deliver technical solutions in collaboration with stakeholders - Maintain application security, data protection, and secure coding standards - Assist with reporting, workload management, and project delivery - Provide occasional out-of-hours support when required Skills & Experience - Case Management systems (front- and back-end) - SQL Server ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

through to go-live and user adoption. This is a client-facing consultancy role suited to someone who has strong business analysis and project management skills and enjoys working with customers, solving problems, and delivering successful technology projects. Experience within the legal sector is advantageous, but not essential. …/her level of responsibility” Skills: Essential Experience in an implementation, onboarding, consultancy, or professional services role Strong client-facing communication and stakeholder management skills Experience delivering software implementations Excellent organisational and project coordination skills Ability to manage multiple client projects simultaneously Strong analytical and problem-solving abilities Confidence ...

exciting and technology first direction for the firm. What the SQL Solutions Developer will be doing: Develop, maintain and support a high-volume automated case management system used across operational services. Deliver system enhancements and support live production environments. Investigate and resolve complex production issues and recurring system … problems. Support workflow-driven case processing and rules-based system behaviour. Use SQL and T-SQL to analyse system behaviour, optimise performance and implement controlled fixes. Produce clear technical documentation and accurate delivery estimates. Manage multiple development tasks whilst maintaining quality and deadlines. Build strong knowledge of supported systems ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

intelligence professional to provide operational and analytical support across Community Safety services. Duties: Supporting the smooth, efficient and effective delivery of Community Safety operational case management systems Providing analytical preparation, research, data collection and database management support Reviewing incoming intelligence and data to identify patterns and support … compliance with Data Quality principles and organisational standards Requirements: Previous experience working within a local authority or public sector environment Strong analytical and data management skills Experience using databases and case management systems Ability to interpret and present data clearly and accurately Good working knowledge of Microsoft ...

email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain ...

clients and forensic disciplines (mobile devices and computers) with varying requirements, including some complex examinations where required. Supporting wide variety of Laboratory operations through case/project work, training and mentoring, refining technical skills and following company policies and procedures. Main Duties & Responsibilities (other duties may be assigned): Same … expert evidence might be a requirement Conduct Defence and bespoke analysis where a high level of knowledge may be required Utilising CCL’s case management system without supervision to effectively manage cases, preserve TRTs & maintain a high level of utilisation, productivity and customer service Progress to an intermediary ...

Post Office, Pret and More... Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK's leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where … company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust ...

have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology … delivery. The Opportunity My client is seeking an experienced Business Analyst/Project Manager to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define ...

Process, Automation & AI Enablement Simplify and standardise processes across the employee lifecycle Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery Leverage data and analytics to identify inefficiencies, predict demand … Oracle HCM and related tools) Drive adoption of self-service and digital solutions to enhance employee and manager experience Operational Excellence Introduce disciplined process management (e.g. Lean, Six Sigma or similar) Build a culture of continuous improvement, data integrity, and service excellence Ensure new locations and acquisitions are integrated ...

with a forward-thinking legal services business, who are looking for a Senior Full Stack Developer to support the transition of their newly launched case management system from a third-party provider to an in-house platform.This is a hands-on contract role in a Microsoft-focused environment … ideal for someone with strong .NET and Angular experience and a solid understanding of DevOps practices.Key Responsibilities Take ownership of a recently launched case management system and support its transition in-house Develop, enhance, and maintain full stack functionality using .NET and Angular Collaborate with internal stakeholders ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Some solution architecture work Propose, design and implement ...

Senior ShareDo Developer - Home Working A Senior ShareDo Developer with excellent ShareDo development or similar case management development experience is required by a leading UK law firm. You can be based anywhere in the UK, as they will allow remote working and have offices all over the UK. … protecting data at all times. The main duties of the role would include: Technical development of the ShareDo platform for business solutions Develop the case management system to ensure continual optimisation of business efficiency and procedures. Some solution architecture work Propose, design and implement new and innovative systems ...

technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging … digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions ...

Provide expert-level (Tier 3) HR advice and guidance on complex employee relations cases Manage sensitive and high-risk cases including disciplinary, grievance, performance management, absence management, and restructuring Ensure all casework is managed in line with employment law, internal policies, and best practice Coach and support … complex case escalation and development Ensure alignment of people practices across different regions while considering local requirements where applicable Use people data and analytics to identify trends, risks, and opportunities across the workforce Organisational Change & Transformation Support and lead on change management initiatives including restructures, TUPE, and organisational ...