1 to 25 of 231 Case Management Jobs in England

Wide Hybrid | Permanent | £75,000-£90,000 + Bonus + Benefits Have you designed case management, service operations or customer workflows on ServiceNow, and want to help shape a new practice from the ground up? A major global transformation consultancy is building a dedicated ServiceNow CRM and Customer … alongside client work that runs end to end: getting into a client's service operations, designing a better operating model and building the business case, then staying with the programme through delivery to make sure what gets built actually achieves what was designed. What you'll be doing Advising ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

financial crime. The systems they run on sit within Core Services Product, alongside the engineering teams who build them. That covers alert ingestion, case management, investigator tooling and a growing set of automation and AI tools. This role owns the product for that investigation platform. That means … signs off, and hold the line when scope moves. Get requirements in before engineering starts. Build the intake between Compliance policy, monitoring rules and case management so that changes don’t reach investigators before their workflows are ready. Understand the process before building. Reconcile policy and SOPs against ...

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions across … Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control (RBAC), integration standards and platform ...

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions across … Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control (RBAC), integration standards and platform ...

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions across … Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control (RBAC), integration standards and platform ...

delivery. Currently, our teams work across Unite, spreadsheets and manual trackers. We're moving to Salesforce Nonprofit Cloud, creating a more connected approach to case management, with SharePoint supporting the management of case documentation. Your role will be to bridge the gap between how services operate … Analyst who understands that successful technology transformation starts with understanding the people, processes and services behind the system. You’ll have delivered CRM or case management implementations from discovery through to go‐live, with strong practical experience of Salesforce. You’ll know your way around cases, queues, assignment ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote) Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform click apply for full ...

heart of our data transformation journey. You will be responsible for designing the frameworks, standards, and technology architecture that connect core business systems across case management, finance, CRM, analytics, and AI platforms. Working closely with senior technology and business leaders, you will help shape a scalable and sustainable … will do? Define and maintain the enterprise data architecture, including conceptual, logical, and physical data models. Design integration strategies and architecture patterns that connect case management, finance, CRM, document management, and analytics systems. Drive adoption of modern integration approaches, favouring API-led and event-driven architectures over ...

heart of our data transformation journey. You will be responsible for designing the frameworks, standards, and technology architecture that connect core business systems across case management, finance, CRM, analytics, and AI platforms. Working closely with senior technology and business leaders, you will help shape a scalable and sustainable … will do? Define and maintain the enterprise data architecture, including conceptual, logical, and physical data models. Design integration strategies and architecture patterns that connect case management, finance, CRM, document management, and analytics systems. Drive adoption of modern integration approaches, favouring API-led and event-driven architectures over ...

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

products behind our new Financial Investigation Unit as we expand into new financial products and markets. You will own the roadmap for investigation case management and customer offboarding. You’ll use AI to give investigators a complete picture of each case faster, and turn approved decisions into … from the ground up and, over time, build the team that runs it. Responsibilities Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution. Translate investigator needs into clear product requirements and acceptance criteria. Design ...

scripts, test changes, investigate faults and document solutions. Role Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic) Help improve Mosaic and related case management processes through simple ...

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including ...

1. Technical support and case management Take ownership of first-line customer support cases from receipt through to resolution. Investigate and troubleshoot technical issues across smart metering devices, IoT connectivity and associated software platforms. Prioritise incidents, manage competing demands and work towards agreed service level agreement (SLA) targets. … Coordinate escalations to second- and third-line technical specialists, engineering and product teams, maintaining responsibility for customer communication and case progress. Keep customers informed, manage expectations and ensure issues are followed through to a satisfactory conclusion. Identify recurring or escalated incidents and contribute to root-cause analysis and preventative ...

programmes. This is a high-impact role where Dynamics 365 and Dataverse sit at the heart of the solution, supporting complex customer engagement, relationship management, underwriting and claims-related business processes. You will be responsible for defining end-to-end solution architecture across Dynamics 365, modern web applications, Azure … Dynamics 365, Dataverse, modern web applications, Azure services and enterprise platforms work together as a coherent solution ecosystem. Design solutions supporting customer engagement, relationship management, case management, underwriting and claims-related business processes. Define integration strategies between Dynamics 365 and wider enterprise applications, operational platforms, data platforms ...