1 to 25 of 76 Case Management Jobs in England

have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management … have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. ...

have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management … have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. ...

Product Manager AI & Transformation sits within Digital Innovation for Student Success (DISS), a multidisciplinary innovation team at Kings College London. The role provides product management across two connected areas of work: an AI portfolio, focused on AI-enabled products (LLMs and agentic workflows), prototypes and services developed by DISS … transformation portfolio, focused on digital products and service platforms such as CRM and case management, mobile experiences, portals, live chat, data-driven workflows and other integrated service technologies. The postholder will translate user needs, institutional priorities, and emerging opportunities into clear product roadmaps, backlogs, and delivery plans. They ...

Program Manager to join the team for a 12-month contract. You will lead the end-to-end rollout of a global HR case management and self-service transformation, acting as the bridge between HR, technology and external vendors. Reporting into senior transformation leadership, the objective … into HR services that improves colleague experience and drives measurable operational efficiency. Responsibilities Ensure and manage delivery and phased rollout of a global HR case management program through to BAU Establish and run program governance, including steering forums and executive stakeholder engagement Act as the primary interface between ...

that compliance technology solutions are tested meticulously, supporting essential regulatory obligations and business needs. Your expertise will help validate critical system functionalities across obligations management, horizon scanning, and findings/case management processes. Key Responsibilities: Compliance System Testing: Validate obligations register platforms and findings/case management systems to ensure alignment with regulatory requirements. Test Planning & Execution: Design and execute detailed test plans, cases, and use cases, including SIT, integration testing, and UAT support. Integration & SSO Testing: Conduct testing of system integrations and validate Single Sign-On (SSO) functionality. Defect Management: Log, track ...

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of case management system, including following workflows and generating standard correspondence … attorney's emails, judge urgency, and action as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: Salesforce Administration & Platform Management Configure, administer, and maintain Salesforce Service Cloud environments Support digital engagement channels across web and mobile platforms Manage: Flows and automation Queues and routing … rules Validation rules Case management processes Knowledge management solutions Ensure platform stability, performance, and ongoing optimisation Agentforce Chatbot Configuration Configure and optimise Salesforce Agentforce chatbot capabilities Design and maintain: Conversational journeys Omni-flow orchestration Decision logic and routing Agent behaviours and responses Monitor chatbot performance and identify ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

server infrastructure Ensure IT systems meet current and future business requirements Manage IT budgets, forecasting, and cost-efficiency across the function Lead IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line … Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel, and Power BI) Maintain and enhance the firm's Practice Management System (PMS), including workflows, forms, and documentation Manage telephony systems (3CX) and mobile communication platforms Lead, mentor, and support two members of the IT team ...

email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain ...

clients and forensic disciplines (mobile devices and computers) with varying requirements, including some complex examinations where required. Supporting wide variety of Laboratory operations through case/project work, training and mentoring, refining technical skills and following company policies and procedures. Main Duties & Responsibilities (other duties may be assigned): Same … expert evidence might be a requirement Conduct Defence and bespoke analysis where a high level of knowledge may be required Utilising CCL’s case management system without supervision to effectively manage cases, preserve TRTs & maintain a high level of utilisation, productivity and customer service Progress to an intermediary ...

currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Bonus Points For Exposure to business analysis, consulting, or technology delivery (internship … than a 3-month break outside the UK. Profile 29 recruitment keywords: business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Bonus Points For Exposure to business analysis, consulting, or technology delivery (internship … month break outside the UK. Profile 29 recruitment keywords: junior graduate business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance SC DV eDV London ...

company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company … capability to deal firmly with external support contractors to ensure levels of service are attained at all times. Excellent organisation and time management skills . Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver. ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology … delivery. The Opportunity My client is seeking an experienced Project Manager/Business Analyst to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define ...

into meaningful operational improvements. This Data Analyst position will focus on real-time monitoring, forecasting and analysing customer contact trends across calls, emails and case management activity. You’ll also support CRM optimisation within Microsoft Dynamics 365, helping improve how customer interactions are managed and reported. Working … Doing As a Data Analyst, you’ll monitor real-time customer contact volumes, call/email traffic and operational performance Analyse historical case data to identify trends, themes and customer behaviours as a Data Analyst Produce short-term forecasts to support demand planning and resource decisions Turn complex data ...

trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin … experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience ...

Business Systems analyst Analyst, a typical day might include: Supporting and developing Acis Groups core IT business systems, primarily but not exclusively housing management (people, tenancy and property), CRM, asset and repairs management systems Assisting with managing and maintaining security access levels within information systems Working as part … systems team and with subject matter experts across the business, to configure, design and improve workflow processes and case management within systems. Also working to ensure that all of our people are suitably trained in system use and processes Enhance quality, and development of systems and support improvement ...

patent specifications. - Managing own and team inboxes, processing emails and post (both hard copy and electronic). - Accurate and daily maintenance of computerised case management system, including following workflows, generating correspondence from templates, and liaising with our internal Records and Accounts departments, as well as sister company Withers … emails, judge urgency, and action or escalate as required. - Good Microsoft package skills, particularly Outlook, Word and Excel (essential), ideally with experience of case management systems and following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness to become involved ...

data model, including Financial Accounts, Contacts, Households, Relationship Groups and Referrals Experience delivering FSC use cases such as customer onboarding, customer 360, case management, wealth management or asset management Practical experience with Salesforce OmniStudio/Salesforce Industries , including: OmniScripts FlexCards DataRaptors Integration Procedures Strong Salesforce Lightning … DevOps or Jira Highly Desirable Experience designing Experience Cloud portals Knowledge of SAML, OIDC and customer authentication patterns Understanding of Salesforce DevOps and release management Experience contributing to a Salesforce Centre of Excellence or Community of Practice End-to-end financial services customer onboarding experience Wealth or asset management ...

Provide expert-level (Tier 3) HR advice and guidance on complex employee relations cases Manage sensitive and high-risk cases including disciplinary, grievance, performance management, absence management, and restructuring Ensure all casework is managed in line with employment law, internal policies, and best practice Coach and support … complex case escalation and development Ensure alignment of people practices across different regions while considering local requirements where applicable Use people data and analytics to identify trends, risks, and opportunities across the workforce Organisational Change & Transformation Support and lead on change management initiatives including restructures, TUPE, and organisational ...

maintenance, and ongoing development of the firm's IT Service Desk. This is a hands-on leadership role combining technical support responsibilities with team management, service delivery oversight, and operational coordination. The successful candidate will be responsible for leading the IT support function, ensuring high standards of service … Windows 11 environments. Support and maintain printers, scanners, and other network peripherals. Support and administration of company mobile phones and mobile device management solutions. Provide support for the company telecoms and IP telephony systems. Assist in maintaining network security systems and IT-related security infrastructure. Maintain accurate IT asset ...