2 of 2 Freshdesk Jobs in the West Midlands

developers, engineers, or product teams. Create and update help center articles, FAQs, guides, and support documentation. Track customer issues using tools like Zendesk, Freshdesk, Intercom, Jira, HubSpot, or similar platforms. Collect customer feedback and share insights with product and development teams. Test reported issues and confirm whether they are bugs ...

About the Role The Support Desk Coordinator is responsible for overseeing the day-to-day operation of the support desk. They ensure all customer issues are logged, prioritised, and resolved in line with SLAs, while ...