5 of 5 Remote Monitoring and Management Jobs in the West Midlands

Helpdesk Technician Apprentice Apply From: 13/12/2024 Learning Provider Delivered by QA LIMITED Employer DATASYSTEMS (MIDLANDS) LIMITED Vacancy Description Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer if required Monitor background systems to ensure client devices, servers and networks are working correctly and secure Liaise with … third-party suppliers, working between them and the client to troubleshoot and resolve issues Maintain up-to-date documentation of any changes, logins or other critical information. Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes Communicate to the client the status of their ticket every step of the way, notify them of any … IT Helpdesk Technician Apprentice Employer Description Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing More ❯

Hours: 8:30 – 5:30 Monday to Friday + OOH Support Location : Birmingham, West Midlands Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further … this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding … our dynamic team and seeking driven, dedicated individuals to join us on our journey. What will you be doing? · Visiting Client sites to provide IT & Telco solutions as a field engineer. · Work with the other members of the Technical Teams and together act as a single point of contact for IT & Telco issues, changes and queries. · 2nd & 3rd line end More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in … the industry, they’ve built a solid reputation for delivering high-quality IT services to a broad range of clients, and they’re now looking for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office … and Active Directory Managing and troubleshooting backup and disaster recovery solutions using Datto Monitoring, automation and patch management using Kaseya Supporting networking infrastructure including firewalls, switches, routers, and VPNs Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers What they’re looking for: Strong experience in a 2nd Line or similar technical support role Solid More ❯

IT Field Engineer Location: Hereford (Office Based + Client Visits) Salary: Up to £35,000 + Electric Company Vehicle & Excellent Benefits I’m recruiting on behalf of a growing and well-respected IT services provider based in Hereford, who are looking for a confident and capable IT Field Engineer to join their expanding technical team. This is a fantastic opportunity … for someone who enjoys being out on the road, working face-to-face with clients, and solving a wide variety of technical issues in real-time. You’ll spend around 90% of your time on client sites across the region, with the rest of your week in the office supporting remote work or project planning. Why this role stands out … on, client-facing environment, this role gives you the chance to work with a broad range of technologies across a wide range of industries—from schools to commercial businesses and everything in between. With access to brand new electric company vehicles, a supportive team environment, and ongoing training, it’s a great next step for someone looking to grow their More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range … of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments. Perform hardware builds, installations … audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure. Solid More ❯