1 to 25 of 28 Remote Service Delivery Jobs in the West Midlands

Job Title: SOC Technical Security Service Delivery Manager Location: Hybrid (Birmingham-based) Employment Type: Full-time Clearance: Must hold or be eligible for UK SC Clearance Salary: £75,000 - £85,000+ Benefits About the Role Our client — a leading global technology consultancy and one of the world’s largest cybersecurity services providers — is seeking a SOC Technical Security … Service Delivery Manager to support their growing Security Operations Centre (SOC) business. This is a strategic and hands-on role where you'll be the key bridge between clients and operational teams, ensuring smooth delivery of security services, incident response coordination, and ongoing vulnerability management. If you’ve got a deep background in cybersecurity operations, excel under … guide both clients and internal teams, this could be your next big step. What You’ll Be Doing Acting as the primary point of contact for clients on SOC service matters, including escalations and incident updates Leading major incident coordination , including investigation, containment, and remediation activities Managing client-facing service reviews (weekly/monthly), presenting clear reports and More ❯

Lead Marine Service Delivery Manager page is loaded Lead Marine Service Delivery Manager Apply locations Rugby time type Full time posted on Posted 4 Days Ago job requisition id R Job Description Summary GE's Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers' power and energy needs for their … and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description As a key member of the Marine Commercial Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Commercial Service team ensures the diverse … range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle. The Service Delivery Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and managing long term service contracts. You will co-ordinate delivery of spares, remote More ❯

Per Day - Inside IR35 via Umbrella (dependant on level or role/experience) Duration: Min 6 months Location: Remote working with travel to Warwickshire as required Accomplished IT Service Assurance Manager's and IT Service Delivery Lead's are required, with proven, recent experience of managing services within Azure Cloud. These positions will be working on an … in Warwickshire. The lower level role will be working with the lead to roll out the service. Deliverables - Deliverable 1: Assessing impact of Datacentre exit driven changes on existing Service Assurance function to advise on and design future ways of working Deliverable 2: Establishing consistent governance across multiple vendors Deliverable 3: Establishing consistent measurement & reporting across multiple vendors Deliverable … Working with Service Owners & Practice owners to define demarcation between roles to ensure effective management of partners Essential Skills - Experience in working as part of a Service Integrator Management of services in Azure For the lead role you will have experience of setting up a new function and be used to working in the Service Integrator space. More ❯

to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel … grows. • A collaborative culture that values innovation and continuous improvement. If you re ready to turn data into actionable insights that shape the future of retail and e-commerce service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality More ❯

professionals. Develop and deliver compelling proposals, RFP responses, and commercial quotes, underpinned by a strong technical understanding of the proposed solutions. Take ownership of the client handover process to service delivery, guaranteeing that all technical requirements are accurately understood and comprehensively documented. Work in tandem with operations, compliance, and client solutions teams to jointly scope technical service delivery and formulate viable, efficient solutions for clients. Attending face to face meetings - presentations and sales opportunities in the UK - ideally targeting global companies Experience required for the Business Development Manager role A minimum of 3-5 years of experience in technical sales, business development, or solution consulting, with preference given to candidates with experience in IT services More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also developing and … their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers and their users are kept up to date on the progress … of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in a customer service/Helpdesk role, with proven More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also developing and … their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers and their users are kept up to date on the progress … of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven More ❯

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure. About the Role You'll provide hands-on support, implementation, and improvement of a … suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes. This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured … problem-solving. Key Responsibilities Provide day-to-day application support across a range of digital services. Diagnose, resolve, and escalate incidents in line with SLAs. Drive continuous improvement through service review, change management, and strategic enhancements. Design and execute test plans, support release and deployment activities. Collaborate on system upgrades, migrations, and integration projects. Contribute to service governance More ❯

to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where … required Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

an enthusiastic Data Analyst Apprentice to join our team, helping to deliver specific areas of the business intelligence work programme through the analysis and interpretation of both contextual and service data. The role is fundamental to ensuring that senior management and commissioners have the best intelligence available to them to support decision making and service delivery, allowing More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth … and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth … and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

staff across England and Wales. Key Responsibilities: Act as a central escalation point for infrastructure-related issues across the organisation. Collaborate closely with internal IT teams and managed service providers to support hardware, software, and information security projects. Build strong relationships with third-party IT partners, contributing to smooth service delivery and risk mitigation. Deliver and support … IT infrastructure in a distributed, multi-site organisation. Hands-on experience with hybrid Microsoft environments (on-prem & Azure), Intune, TCP/IP, and Zero Trust architecture. Familiarity with ICT service desk tools and ITIL-aligned support processes. Proven experience working with third-party vendors and MSPs in outsourced support models. Exposure to security standards and data protection frameworks (Cyber … a unique opportunity to work in a fast-paced environment where your skills will have a direct impact on supporting a socially driven organisation through essential technology transformation and service delivery. Apply now to express your interest and learn more. Interviews will be held on a rolling basis, with an immediate start preferred. More ❯

staff across England and Wales. Key Responsibilities: Act as a central escalation point for infrastructure-related issues across the organisation. Collaborate closely with internal IT teams and managed service providers to support hardware, software, and information security projects. Build strong relationships with third-party IT partners, contributing to smooth service delivery and risk mitigation. Deliver and support … IT infrastructure in a distributed, multi-site organisation. Hands-on experience with hybrid Microsoft environments (on-prem & Azure), Intune, TCP/IP, and Zero Trust architecture. Familiarity with ICT service desk tools and ITIL-aligned support processes. Proven experience working with third-party vendors and MSPs in outsourced support models. Exposure to security standards and data protection frameworks (Cyber … a unique opportunity to work in a fast-paced environment where your skills will have a direct impact on supporting a socially driven organisation through essential technology transformation and service delivery. Apply now to express your interest and learn more. Interviews will be held on a rolling basis, with an immediate start preferred. More ❯

to expand the company's client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance: Ensure adherence to federal government More ❯

design and build intelligent tools that automate core business tasks and streamline operational processes. This is not a back-office role, your work will directly impact efficiency, scalability, and service delivery across a highly regulated, enterprise-scale environment. You'll work at the forefront of agentic AI systems, leveraging platforms like Azure AI and automation tools such as More ❯

Manager, you will be responsible for: Leading, supporting and motivating a team of Business Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. … employees' great work we are all invited to our annual Christmas and Summer parties. Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing - The MediCash app More ❯

bottom line. Negotiating and closing deals, with a focus on providing value-based solutions. Collaborating with our technical and architect teams to ensure a smooth transition from sales to service delivery. The Requirements Minimum 3 years experience in an IT sales role Track record of exceeding targets Benefits Flexible working Mobile/laptop provided Private healthcare Interviews for this More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯