17 of 17 Remote/Hybrid Service Delivery Jobs in the West Midlands

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role … occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join our growing team. The successful candidate will be responsible for managing customer relationships, coordinating service delivery, supporting project implementations ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

leader for a portfolio of frameworks, you will lead client engagement and an extended account team from across the UK business, responsible for ensuring delivery teams consistently deliver to our clients with excellent levels of service whilst also delivering expected commercial outcomes. You will lead engagement across … Services Directorate along with a broad array of stakeholders, partners and third-party supply chain partners including SMEs, bringing innovation in our offer and delivery to differentiate ourselves. You will lead and continue to develop our existing team aligned to deliver the targeted market potential, increasing market share, ensuring ...

Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while … Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes ...

compliance activities aligned to standards such as ISO27001, GDPR, and NCSC guidance Work collaboratively across infrastructure, cloud, networking, and cyber teams to improve service delivery and operational resilience Stay up to date with emerging cyber threats, technologies, and security best practice Contribute to continual improvement initiatives across ...

/4HANA environment while helping drive ongoing transformation initiatives and cloud readiness activities. Managing a team of SAP specialists, this role combines technical leadership, service ownership, stakeholder management, and strategic planning. Key Responsibilities Lead, mentor, and develop a team of SAP analysts and developers Manage SAP service delivery … 4HANA operations and support Experience across SAP Finance (FI/CO) and HCM landscapes Strong stakeholder management and leadership capabilities Experience working within structured service management frameworks (ITIL, CAB, release management) Understanding of SAP integrations, workflows, and authorisation concepts Desirable Experience Experience supporting SAP transformation or cloud migration programmes ...

Proven subject matter experience in P2P gained within an international business. Finance Shared Services expertise – we will consider captive/in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous. Ideally a qualified accountant or a highly experienced finance shared services professional. Strong business transformation skills ...

customers - simplifying complexity and building trust Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Work cross-functionally with Sales, Service Delivery, and Account Management teams to win new business, support renewals and keep current customers happy. Track and manage activity ...

demonstrations to both legal and business audiences. A strong understanding of legal workflows and interest in how technology and AI can enable better service delivery. Commercial awareness and comfort working in a goal‐oriented environment where collaboration and shared success matter. A collaborative mindset and ability to work effectively ...

client objectives. Analyse client needs to identify immediate solutions that enhance user engagement and product integration. Utilise client feedback to drive continuous improvement in service delivery and product enhancements. Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports … effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Katie Bard is committed to protecting your ...

client objectives. Analyse client needs to identify immediate solutions that enhance user engagement and product integration. Utilise client feedback to drive continuous improvement in service delivery and product enhancements. Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports … effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Katie Bard is committed to protecting your ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery and customer outcomes across healthcare environments. This role would suit experienced Account Managers, Customer Success Managers, Strategic Account Managers or Business Development professionals … plans, pipeline activity and CRM records. The ideal candidate will have a proven track record of growing existing accounts within a B2B, SaaS or service-led environment. You will be commercially minded, confident engaging senior stakeholders and skilled at identifying and converting growth opportunities across complex accounts. The role ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery click apply for full job details ...

growth trajectory. We welcome candidates who are eager to develop their careers within a supportive and innovative organisation committed to excellence in service delivery. ...

member. Act as a key technical point of contact across infrastructure and cloud projects. Manage relationships with third-party MSP providers and ensure successful service delivery. Key Requirements of the Infrastructure Manager: Strong experience supporting on-premise infrastructure environments. Previous experience with Windows Server, Hyper-V, and Microsoft technologies. … technologies would be highly desirable. Broad networking knowledge across switching, routing, and firewall technologies. Comfortable working within a hands-on technical role alongside project delivery responsibilities. Previous mentoring or leadership experience would be beneficial. Eligible to undergo SC clearance. Strong communication and stakeholder management skills. Benefits: 25 days holiday ...

do. We are committed to maximising plant efficiency and long-term performance through a Total Quality approach, combining experience, technical expertise, and nationwide service delivery. Main Responsibilities Design and build AI-driven workflows and agents for operational and IT processes (planning, diagnostics, documentation, quality checks, etc.) Develop solutions primarily … loop automation models Reporting Line Reporting directly to the Director of IT . Benefits Package Employee Assistance Programme Pension scheme Length of service policy Inflation support policy Refer a friend incentive Enhanced paternity leave Medical Cash Plan Team building days Great company culture and regular social events Wellness Wednesday ...