1 to 25 of 36 Remote/Hybrid Service Delivery Jobs in the West Midlands

Operations Manager/Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If youve also worked in the following … roles, wed also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect ...

Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide 'Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. What it's really like here The pace and intensity are higher than most ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As a Lead Service Delivery Manager within our Workplace Services team in the Service Operations Division, you'll play a key role in ensuring the effective leadership, delivery and continual improvement of integrated services across a range of business and technical service lines. You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As a Lead Service Delivery Manager within our Service Delivery Management team … Service Operations Division, you'll play a key role in ensuring the effective delivery and continual improvement of integrated services across a range of business and technical service lines. You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver ...

looking for a n experienced and motivated Building Management System (BMS) Service Team Leader to join our Smart Infrastructure division . In this role, you'll combine hands-on technical expertise with leadership responsibilities to deliver BMS service activities across customer site s. You'll coordinate engineering workloads … support service delivery, and play a key role in the growth and development of the team. This role involves regular travel to customer sites across the UK, typically three days per week. Y our defined geographical area will be the North of the UK (primarily Birmingham, Leeds, Liverpool ...

combines strong Microsoft infrastructure and networking expertise with sound judgement, clear communication and genuine ownership. You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service. … Initially (3–6 Months) | Hybrid Working (3 Days Office/2 Days Home) Competitive Salary DOE + Excellent Benefits Permanent | Full Time Reporting to: Service Delivery Manager Product/Service: Managed IT Services | Microsoft Cloud | Networking | Cyber Security | Digital Transformation Pedigree: Leading Microsoft Partner & Managed Services Provider ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs) to join … team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate ...

seeking a DV Cleared Data Engineer to support a long-term defence programme. You will develop and maintain data solutions within Azure, supporting enterprise service integration, operational reporting, service performance monitoring and data-driven decision-making. Working alongside service architects, service management teams and technical stakeholders … will help ensure data is accurate, secure and aligned with enterprise service delivery requirements. Key Responsibilities Develop and maintain data pipelines and integration solutions within Azure. Integrate and transform data from multiple enterprise systems. Support operational reporting, service performance metrics, KPIs and SLA reporting. Improve data quality ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Convergence Group is seeking a Service Delivery Manager to support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. You will act as the voice of the customer … lead service performance reviews, manage escalations, and deliver insightful reports to drive continuous improvement while working closely with sales, delivery, and tech teams. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … message To maintain an up-to-date knowledge of supported applications and developments. Keep abreast of industry standards and implement as required to develop service Work with other areas of business to improve holistic service delivery Develop self to keep the service and department ...

providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers … ensure our service delivery aligns to client expectation and contractual obligations. Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur. ...

product and operational leadership, defines the product roadmap, and translates business priorities into clear, value led outcomes. Working closely with Finance, enterprise architecture, internal delivery teams, strategic partners and the wider business, the role ensures solutions are secure, resilient, compliant and aligned with enterprise strategy and standards. The role … aligned with enterprise standards and business strategy. Own and prioritise the product backlog, balancing business value, regulatory obligations, technical sustainability, cyber security and delivery capacity. Establish effective demand intake, assessment and change governance, providing clear recommendations and trade offs to support timely investment decisions. Partner with senior leaders across ...

Tritium is looking for a Field Services Team Leader to lead our UK Field Services team, based from Coventry. Reporting to the Head of Service Operations, EU, you will be accountable for the day-to-day leadership, planning and performance of the UK Field Services Technician team, making sure … right technician, with the right skills, parts and tools, is in the right place to meet our service commitments to customers. You will line manage a Senior Field Services Technician, who acts as the team's technical lead and first point of technical escalation, and three Field Services Technicians. ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which … Agile-delivery-first position operating under a LSM title. The role holder is responsible for delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries ...

high-performing Senior Delivery Manager looking to make a meaningful impact on society by playing an influential role in driving innovation in Service Delivery for social benefit organizations? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around … Services, you will own the P&L and the book of business for a portfolio of client engagements worth $3–5M, deciding how the delivery organization is resourced, priced, and run to protect a healthy margin. You will lead a team of consultants, business analysts, and project managers delivering ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … services, connectivity, cloud, cyber security, communications, and professional services. The successful candidate will combine commercial acumen with a consultative approach, ensuring customers receive exceptional service while helping them achieve their operational, educational, clinical, and organisational objectives. Key Responsibilities Manage and develop a portfolio of approximately 100+public sector accounts, driving ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 - 4days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

continuous improvement Driving digital transformation, from cloud migration and automation to new systems that make people's jobs easier Overseeing infrastructure, networks, applications and service delivery so the business runs smoothly every day Strengthening cyber security, data protection and business continuity Managing the IT budget, suppliers and contracts … best value and service Working with leaders across the business to understand their challenges and find the right technology solutions Keeping the business ahead of the curve by exploring new tools, including AI and data-driven solutions WHAT WE'RE LOOKING FOR Proven experience leading an IT function ...

consultancy delivering a new banking programme. We are looking for an experienced Senior Project Manager with a strong background in consulting, outsourcing or managed-service delivery. This is a hands-on delivery role involving complex software, cloud and data-migration workstreams within a regulated environment. The initial contract … implementation. Deliver software, application, cloud and data-migration initiatives. Establish and maintain robust project governance, plans, RAID logs, dependencies and change controls. Manage distributed delivery teams, third-party suppliers and consultancy partners. Own project budgets, forecasting, actuals, resource costs and supplier spend. Identify opportunities to improve resource utilisation ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleDon’t worry if you’re not up to speed with the latest tools — we’ll help you get there. Here … analysts and designers to build, test, and deploy software.Testing, deploying, and supporting software using industry-standard tools and techniques.Taking part in all stages of service delivery — with plenty of support and guidance.You’ll also have the chance to join communities within Capgemini where you can share ideas, learn ...

technical and operational disciplines Sound technical judgement when resolving critical incidents and assessing system risks Solid understanding of vendor management principles and 3rd party service level agreements What you will be doing Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments … support a wide range of on-premise, SaaS and cloud-hosted business applications Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions Manage 3rd party vendors against SLAs to ensure reliable service ...