15 of 15 Remote/Hybrid Service Delivery Jobs in the West Midlands

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point … contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

National Highways Contract Opportunity - Up to 18 Months Hybrid Working | Birmingham, Leeds, Bristol or other National Highways offices National Highways is seeking a Service Delivery Manager to join its Digital Services function during an exciting period of transformation. As digital services continue to transition into a centralised operating … critical digital services across the organisation. The Role Working within the Digital Services Contract Management team, you will be responsible for ensuring that digital service contracts are effectively managed, suppliers are performing against agreed commitments, and stakeholders receive the support and service delivery they require. Key Responsibilities ...

Head of PMO & Portfolio Delivery Salary: £80,000 - £90,000 per annum Location: Solihull, West Midlands (Hybrid Working) Lead the Delivery of Business & Technology Transformation Our client is undertaking a major business and technology transformation and is seeking an experienced Head of PMO & Portfolio Delivery to establish … timescales. Reporting into the senior technology leadership team, you will lead a team of Project Managers and Business Analysts, embedding a culture of delivery excellence, accountability and continuous improvement. You'll ensure projects are not only well governed but also effectively executed, driving tangible business outcomes and enabling ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...

Jira Service Management (JSM) Administrator/Engineer Role: Atlassian JSM Administrator/Engineer Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £450 - £550 per day (Inside IR35) Duration: 6 Months (likely extension) Location: Fully Remote Security Clearance: Active … Clearance Required Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service ...

configuration changes across a range of digital clinical systems. Working closely with clinical, operational & digital teams, you will ensure systems remain aligned to service requirements, supporting the delivery of safe, effective & efficient patient care. You will be responsible for managing & prioritising configuration activity, coordinating system upgrades & releases, maintaining … delivered in line with agreed timescales & governance requirements. The role also includes line management of configuration specialists, supporting digital projects & programmes, identifying opportunities for service improvement & providing expert advice on system configuration, workflows, data standards & best practice. About us At Herefordshire and Worcestershire Health and Care NHS Trust ...

Provide first line and some second line IT support across EUC services, including hardware, software, and access requests Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs Support M365 applications and user access issues, ensuring minimal disruption to end users Troubleshoot and resolve desktop … updates within ServiceNow Support user onboarding, account setup, and access provisioning activities Work collaboratively within a wider IT support function to ensure consistent service delivery Key Experience Required of the IT Support Engineer: Previous experience in a 1st line or 2nd line IT support/Service Desk ...

digital capability within the Digital Technical Competence team. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network. A key focus of this campaign is creating new opportunities. As a result, we are recruiting … important operational environments. You will lead the architecture for substantial, high-value and multifaceted solutions, setting architectural standards, providing clear technical direction, and guiding delivery teams through pragmatic, well-informed decision making. This role drives enterprise-wide architecture, promoting reuse and interoperability, while ensuring digital services are operationally sustainable ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...

love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. … take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing ...

Performance Analyst to join a high-profile public sector digital transformation programme. This is an exciting opportunity to work within a fast-paced, multidisciplinary delivery environment focused on developing and improving customer-facing digital services. The successful candidate will join a team responsible for supporting a rapidly evolving portfolio … heart of decision-making. You will play a key role in shaping how performance data is collected, analysed, and utilised to improve service outcomes and customer experiences. Working closely with stakeholders and senior analytical professionals, you will help establish meaningful performance frameworks that enable teams to understand and optimise ...

Build strong relationships with key stakeholders across the business to support system enhancements, manage change, and improve the adviser experience. Monitor and manage incidents, service requests, and system performance, ensuring service standards are met and recurring issues are identified and addressed. Provide training, onboarding, and ongoing support … minimal disruption to advisers and customers. Drive continuous improvement by reviewing processes, maintaining documentation, sharing best practice, and identifying opportunities to enhance efficiency and service delivery. What You’ll Bring Strong proficiency in Microsoft Excel, Word, and databases, with the ability to work confidently with data and business systems. ...

teams, and want to work for a company that genuinely invests in its people, this is a fantastic opportunity. Key Responsibilities Lead the successful delivery of end-to-end Microsoft Dynamics 365 Business Central implementation projects. Take ownership of project planning, delivery, scope, budgets and timelines. Design … meet customer business requirements. Lead functional workshops and translate business processes into effective ERP solutions. Manage customer relationships throughout the project lifecycle, ensuring excellent service delivery. Delegate work effectively across the consultancy team while mentoring and supporting junior consultants. Collaborate with internal teams to ensure successful project execution ...