1 to 25 of 64 Service Delivery Jobs in the West Midlands

Hays are looking for a Senior Infrastructure Engineer for a leading professional service company based in the Midlands. This role would suit somebody who has worked in an MSP environment due to the variety of infrastructure exposure you will have been used to. Cloud/Intune/Citrix/… The IT team are responsible for understanding and documenting the physical and virtual hardware that supports the systems, networks, and storage necessary for IT service delivery at an acquired site. This includes maintenance, provisioning and migration of IaaS solutions, servers, system security, network & WAN management, integration platforms, installing more »

of support of the schools ICT resources, Support of the clients core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your … Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies … by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer more »

and Princes and many more. MAIN PURPOSE OF THE ROLE: The key purpose of the Commercial graduate role is to work within the Customer Service team to provide exceptional communication , data insight and problem solve with customers. You will be the first contact for existing customers but also new … provide support when placing orders. Problem solving for customers - anticipating changes in demand and supply Tracking data to ensure high levels of quality of service delivery. THE INDIVIDUAL : Tosco are looking for a n engaging, ambitious, and confident individual to be able to build professional relationships with their customers more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. Working in Service Delivery, this pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient … and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your … levels of customer satisfaction and exceeding expectations. If you are a motivated critical repairs leader with a passion for delivering quality solutions, exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity by Monday 27 May more »

what youll be getting up to on a day to day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range … of users, you will also be required to provide floorwalking services, you will report into the Service Delivery Manager. Your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Birmingham … area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but more »

programme and provide end to end technical leadership and ownership for post-sales engineering of the customer solution. Engage with pre-sales, product engineering, service delivery, service assurance and the customer, through the design, delivery and migration stages. Deliver level 4 support for design related support … consist of but not limited to MPLS, Ethernet, IPsec, Managed Security Services, SD-WAN, Managed Hosting and Cloud. The TDA will own the technical delivery of the work-stream in the complex global programme and will be the technical interface between the customer, product teams, and project management during … service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and all technical aspects are clearly defined. The TDA accepts the technical ownership of the solution at the point of sign off. Lead customer facing technical workshops requiring excellent communication with the ability to articulate technical more »

organisation and management of the instrumentation and ensure that it delivers internationally competitive nano and micro fabrication resource. To provide information and advice on service delivery and experimental design to all current and prospective users of the facility. Co-ordinating and managing the daily activity of the instruments … charging and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user … relations both internal and external customers, acting as the key user or customer contact in meeting their service delivery requirements andtechnology expectations. Provide advice and information for current and prospective users on the use of the technology and experimental design. Conduct and oversee specified research work with the more »

files (electronic and hard copy) are up to date and maintained in an orderly manner. Support with planning and arranging call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Support with routine legionella control activities e.g. tap temperatures and flushing. Complete low risk reactive repairs such … Must be able to work as part of a team Contract/Supplier Management Skills Confident decision maker CAFM Systems Evidence of Excellent Customer Service Delivery Operational experience of managing Environmental, Health & Safety and Quality Systems RESPECT: We act with consideration for others’ ideas and share information openly … collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus more »

in ensuring the successful implementation and operation of ITX Compliance On-boarding activities, with a focus on global MNC client facing, data transformation, project delivery, relationship management and best practice, ensuring that ITX Compliance clients experience driven, effective and innovative on-boarding solutions. This role provides the successful candidate … and processing into our Indirect Tax Technologies Reviewing the client specific exception reports produced by the technology Managing deliverable and contractual scope to ensure delivery against compliance obligations VAT technical and accounting review of draft returns and client specific exception reports; Liaising/managing the appropriate client personnel; Liaising … with the global PwC network; Ensuring high quality service delivery to our clients; Coaching/Mentoring junior members of the team Keeping up to date with legislation and practical changes which impact VAT compliance; Managing financials Monitoring relevant tax legislation and ensuring VAT processes accommodate technical requirements. Developing more »

Project Manager on several NEC ECC contracts. Work collaboratively with all stakeholders; clients, contractors, consultants and 3rd party stakeholders on each project to ensure delivery is on time, within budget and to a high quality and in accordance with the NEC ECC contract you will be administering. Provide high … decisions are made on sound technical grounds in line with best practice and required standards & timeframes. Monitor progress of work, identify risks in the delivery of priorities and implement timely resolution of issues, to ensure appropriate reallocation of time, finance and effort and enhancement of the service. Provide good … quality management reporting on service delivery, to support the planning of operational work, inform business decisions and provide a sound basis from which to communication with and influence internal/external partners. Lead or support project teams to achieve well planned and managed integrated solutions that progress effective more »

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We more »

issues Strong troubleshooting skills with the ability to identify opportunities to improve efficiency. Experience in a customer-facing role working to defined levels of service delivery. Experience with delivering, supporting, and troubleshooting IT services in UK schools desirable, but not a deal-breaker! Great Customer service skills with … stronger. 25 days annual leave + bank holidays Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »

to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. Maintain a record of performance … against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT contracts, including technical and performance … meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service Management toolsets. Proven ability more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

from experienced colleagues. Our client encourages their employees to gain recognition with industry certifications and to build their experience with exposure to new technologies, service delivery and post-breach incident response. A competitive salary and a great working environment is on offer here. What we need from you … Freeon-siteparking 20 days holiday plus Bank Holidays Social occasions Family friendly employer After probationary period: Option to join Company pension scheme Death in Service policy Please apply now more »

of the integrated enterprise by providing superior consulting and implementation services. Job Purpose The role of the PMO Administrator is critical to the successful delivery of IT Services and IT Projects. This role will work with the Regional Head within our DES IT department and the PMO Lead will … provide key Administrative support to the Service Delivery Managers and Project Managers. Key Accountabilities Provide administrative support to Project/Programme and service Delivery Managers in the DES department. Coordinate management meeting including arranging, minute taking, Organising and collating project documentation in line with company standards … familiar with all MS Office suite and can use effectively. Ability to engage and learn the use of new software tools to manage the delivery Excellent communication skills, can engage with colleagues at all levels. Experience in customer facing environment Can understand or learn quickly project management tools Broad more »

Job summary Previous candidates need not to apply IM&T service Desk Agent The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems by the … also participate in an on-call rota with other members of the team Main duties of the job To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email. Offering advice to end users … equivalent relevant experience Relevant IT specialist course Desirable Obtained or working towards EDCL qualifications ITIL qualifications Experience Essential experience working in a busy ICT Service Desk environment Problem solving within a mixed computing environment Experience of working in a service delivery function Influencing the application of IT more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

information about our work and annual plan for delivering this is available on our website. The Data & Analytics Lead manages a comprehensive Data Analysis service in support of all directorates of NHSCFA and external clients of the Information Analytics Unit. Lead key analytical work to prevent and detect fraud … support decision making are in place and appropriately managed. Manage an analytical team comprising of Data & Analysis Specialists, Senior Data Analysts & Data Analysts, ensuring delivery of the unit plan and support and delivery of strategic activity, and are responsible for the delivery of tasks and objectives to … achieve the requirements of NHSCFA's business and strategic plan and unit plan delivery. Will also have a key role in delivering Service Improvement across the organisation. Potential applicants can contact David Dixon at david.dixon@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. NPPV2 more »

well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided …/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. more »

a Utility Project/Programme Manager to play a pivotal role in overseeing all aspects related to Statutory Utilities (SU) to ensure the successful delivery of road commitments within the Road Investment Programme (RIP). This exciting role involves setting and leading the collaborative vision for my client’s … Utilities and is an exciting opportunity to lead and shape the strategic approach to utilities management. Your expertise will be essential in navigating complex delivery constraints and implementing innovative approaches to drive assurance, cost control, opportunity, and risk in major projects. If this role sounds like you, and you … contract to manage specific bespoke utility works agreements that support major projects. Actively manage relationships with regional utility organisations, transitioning from transactional, project-based delivery to a more collaborative model. Develop a plan to identify the program and complexity of schemes in the region that will require statutory utilities more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »