26 to 50 of 65 Service Delivery Jobs in the West Midlands

This role is pivotal in providing essential call handling services, including telecare and telehealth, to support the health, independence, and well-being of our service users. You will be instrumental in delivering not only routine responses but also emergency assistance, demonstrating your ability to manage critical situations with empathy … Duties and Responsibilities: Provide empathetic and efficient call handling for a variety of services, including out-of-hours repairs and housing enquiries. Support the delivery of Technology Enabled Care Services and assistive technology solutions, ensuring a tailored approach for users, their families, and carers. Coordinate with emergency services, healthcare … Maintain meticulous manual and digital records in compliance with our data protection standards. Work within a team environment to foster a supportive and effective service delivery culture. Essential Skills and Qualifications: Excellent communication skills in handling sensitive situations with tact and understanding. Strong organisational abilities to prioritize tasks more »

systems etc) is sought by a market leading professional services organisation based in Birmingham and Northampton. With a rich pedigree of innovative, forward thinking service delivery this company are looking for an IT Systems Manager to lead a small team tasked with creating and delivering innovations designed to more »

Project Manager will be responsible for managing Customer projects from Project Initiation to release into Operations. The Project Manager will own and manage the delivery of small to large/complex customer solutions through the effective coordination of internal Magdalene Service Delivery teams and external third-party … delivery partners. This role fits within MagdalenesUtilities Business unitand will work collaboratively with both internal and external stakeholders. Magdaleneoperates as a Telecommunication Infrastructure Services Companyand ispart of the Telecom Division of M Group Services.Covering the full network lifecycle, we deliverManaged Services and Projects for both fixed and mobile infrastructure … to Assist with Project Methodology improvement, suggesting and improving the fast-paced environment What competencies are we looking for? Essential Proven track record of delivery and a proactive approach to managing projects Demonstrable experience of budget control Must have excellent presentation and formal communicational skills Will be skilled and more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product … candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across … Salary: £35,000 - £40,000 per annum DOE. Responsibilities Include but not limited to: Team Leadership: Lead and inspire a multi-site team of service desk professionals, fostering a collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the more »

system enhancements Develop a deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

Service Analyst Permanent Telford or Worthing - 1/2 days a week on site We are actively looking to secure a Service Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our … are passionate about training, technology and career development. Job Purpose/The Role: Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers. Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots …/areas for focus or remedial attention. Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer. Your Key Responsibilities : Support the Service Delivery Manager with internal/external Service Reviews and more »

and private sectors Responding to sales and prospects' technical requests in a timely manner Acting as a conduit between Sales, Product, R&D and Service Delivery teams, collaborating on projects Providing a strategy and roadmap to meet the client's growing requirements Being the go-to person for more »

ambitious and enthusiastic Work Place Computing Analyst to join our IT team based in Solihull. The role is hybrid working. The role ensures the delivery of consistent, appropriate, secure, cost-effective and high quality WPC services to the Business. It also provides technical input and analysis to support WPC … mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures The Ideal Candidate more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

complex network analysis, scenario modelling and digital twins.The GIS Platform (Product) Manager is responsible for prioritising and supporting the work of providing the platform service for multiple consumer-facing products and providing a cohesive vision for the platform across the organisation. This role has significant impact due to providing … product management tasks and duties, the Platform Manager engages with Product Line Directors, Product Managers and all product development stakeholders, managing and servicing the delivery platform capabilities and technical requirements such as APIs and all other platform services. Responsible for maintaining focus on security and resilience to protect end … budget and quality targets Supplier Management aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality. Release and Deployment applying the processes, systems and functions required to make new and changed services and features available for use. Technology Service more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience working with more »

Integrated Care System (ICS). The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. The post holder will be required to support the Senior Delegated Commissioning Managers as required, expanding on knowledge, skills and experience. Main duties … within the Delegated Commissioning Team and will be responsible for their own portfolio, in addition to supporting the Senior Team, to ensure the successful delivery of programmes. About us The Herefordshire & Worcestershire ICB is responsible for planning and allocating resources to meet the four core purposes of the ICS … the development of local policy and strategy development with regards to: Support Primary Care contractors/Integrated Care Board/System to develop transformational service change and improvement across the Primary Care spectrum; to provide professional managerial support and leadership to complement the clinical leadership structure. Support, guide and more »

and effective maintenance regimens are performed and maintained. Provide data reporting to Facilities Manager Provide proactive risk assessments and report any potential threats to service delivery. Support continuous improvement in organisation, productivity and quality within Facilities team. Work with Security to maintain and administer access control requests. Build strong … CRAC Units, Chilled Water Systems and Chillers. Experience of UPS Frames & Generator systems Understanding of PPM & BMS systems Experienced in Fault Diagnosis and IST delivery A motivated team player, confident in a customer facing role to deliver excellent levels of service. Flexibility in working hours Full UK Driving License more »

at the forefront of ensuring that the services provided by your team meet the highest standards. Our mission is to support the production IT service, this includes customer-facing products and critical internal systems. You will ensure smooth operations, timely incident resolution and proactive maintenance. Furthermore, quality assurance, process … that enhance efficiency and resilience. Preferred skills and experience Ability to collaborate with stakeholders, advocating for positive changes that enhance efficiency, reliability, and overall service excellence. Ability to adapt as the technology landscape evolves rapidly and adjust to new tools, processes, and challenges. Experience managing incidents, monitoring system health … and maintaining service levels. Experience in preparing your team for any scenario such as handling a sudden surge in user requests or responding to critical incidents. Experience working closely with other teams including platform, automation, site reliability engineering and service delivery. Ability to work in a fast-paced more »

to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. Maintain a record of performance … against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT contracts, including technical and performance … meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service Management toolsets. Proven ability more »

from experienced colleagues. Our client encourages their employees to gain recognition with industry certifications and to build their experience with exposure to new technologies, service delivery and post-breach incident response. A competitive salary and a great working environment is on offer here. What we need from you … Freeon-siteparking 20 days holiday plus Bank Holidays Social occasions Family friendly employer After probationary period: Option to join Company pension scheme Death in Service policy Please apply now more »

and system enhancements. Develop deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery. Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams feel more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Service Delivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus Service Delivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced Service Delivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar Service Delivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »

our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »

our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »

Job summary We are seeking an enthusiastic, motivated, Registered Dietitian with proven leadership capabilities to work alongside our existing Service Clinical Mangers to complete our compassionate, senior leadership team. We are a forward-thinking team with a reputation for providing excellent clinical care closer to home; we strive to … of the Nutrition Support team. This post will take a lead on the organisation of data and the monitoring patient tracker list for the service to ensure that capacity meets demand. We aim to address inequalities and provide an accessible service for the people of Birmingham.Support to the … development, flexible working and staff support are given high priority in the Trust. For an informal discussion or to find out more about the service and the role, please contact: Sarah Monk Head of Service: sarah.monk11@nhs.net/07980 539882 Main duties of the job The post holder more »

an ICT environment and project managing IT and electronic installations and systems. Experience of procuring and project managing new systems Demonstrable experience in managing service contracts. Demonstrable experience in effective application and use of complex computerised software and hardware Demonstrable track record and ability in effective management of contracts … OTHER Essential Awareness of the needs of mental health clients and ethnic minorities Committed to the effective and efficient running of the department and service delivery. Full Driving Licence and insurance for business use Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders … Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship more »