7 of 7 Remote Service Design Jobs in the West Midlands

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned … into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they meet functional … and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK … of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. The skills, knowledge and experience you need: Service Design Expertise : Proven experience designing end-to-end, front-to-back services that address complex challenges across departments or business areas. User-Centred Design : Strong ability to … apply evidence-based design principles that meet user, colleague, and organisational needs. Strategic Communication : Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes. Collaboration & Facilitation : Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups. Mentorship & Community Engagement : Experience mentoring others and contributing to a culture of openness More ❯

/summary Work with the team to create and run one or more outstanding digital services that meet well-defined user needs, in line with the Digital by Default Service Standard Work with the Digital Service Manager to develop and communicate the overall vision of the product being developed. Work with business analysts, user researchers and designers to … turn usage data, user research outputs and user feedback into actionable insights that drive service design and prioritisation of service improvements for digital and assisted digital channels. Represents the needs and desires of the stakeholder community to one or more Agile Delivery Teams, being the first source of information about the problem domain for the Team. Represents … stories that deliver valuable digital services; w/w Stakeholders (and Feature Owners) generates Product Backlog in Inception phase C. Ensure the maximum possible take-up of your digital service and specify/manage the requirements for assisted digital activity to supplement this. Actively participate in networking and training with Service Managers and Product Managers (inside and outside More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

Job Title: Service & Solutions Architect Location: Midlands Job Type: Full-Time (40 hours per week) Salary: £65,000 Job Summary: As a Service and Solution Architect, you will play a pivotal role in designing and delivering innovative network solutions tailored to our clients’ business needs. You will work closely with sales, engineering, and service delivery teams to … ensure solutions are technically sound, commercially viable, and aligned with customer expectations. Responsibilities Solution Design & Architecture Lead the technical design of customer network solutions including LAN/WAN, SD-WAN, Wireless, Leased Lines and cloud connectivity. Translate business requirements into scalable and secure technical architectures. Create high-level and detailed design documentation, including network diagrams and service … Holiday Parks & MBU’s Pre-Sales Support Collaborate with the sales team to understand client needs and present tailored solutions. Assist in preparing proposals, RFP responses, and cost models. Service Integration & Delivery Define service components and integration points for seamless delivery. Work with project managers and service delivery teams to ensure successful implementation. Provide technical oversight during More ❯

promote continuous improvement. Essential Skills Proven track record delivering complex digital transformation programmes. Strong governance, change management, and stakeholder engagement experience. Knowledge of data strategy, emerging tech, and digital service design. Skilled in budget and resource management. Experience in Combined Authority or Local Government. Understanding of transport, housing, and economic development priorities. Familiarity with GDS standards and agile delivery More ❯