11 of 11 Remote/Hybrid Service Design Jobs in the West Midlands

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: £550 pd (umbrella) Key Accountabilities … Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements ...

months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: £550 pd (umbrella) Key Accountabilities … Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements ...

clear problem statements, translating business needs into delivery-ready outputs, identifying optimisation opportunities, and reducing duplication across services, systems and providers. Key Responsibilities Lead service discovery and requirements gathering across the team and associated contractual services. Define clear problem statements, desired outcomes, scope, assumptions, and constraints for change initiatives. … supporting documentation. Establish and maintain a joined-up view of services, systems, processes, and external providers to support informed decision-making. Identify opportunities for service optimisation, process improvement, system rationalisation, and removal of duplicated activity. Maintain and prioritise continuous improvement and discovery backlogs in partnership with stakeholders. Facilitate workshops ...

Overview We are seeking an experienced Data Solution Architect to lead technical discovery activities supporting the future evolution of HMRC's One Income Tax Service (OneITS). This role will assess the feasibility of acquiring, integrating, governing, and presenting third-party and government data within future OneITS products. … Assess architectural impacts of customer consent models and third-party data management. Provide guidance on data ownership, stewardship, and governance responsibilities across participating organisations. Service & User-Centred Design Collaboration Partner with Service Designers and User Researchers to ensure architectural decisions are driven by user needs. Support exploration ...

Overview We are seeking an experienced Data Solution Architect to lead technical discovery activities supporting the future evolution of HMRC's One Income Tax Service (OneITS). This role will assess the feasibility of acquiring, integrating, governing, and presenting third-party and government data within future OneITS products. … Assess architectural impacts of customer consent models and third-party data management. Provide guidance on data ownership, stewardship, and governance responsibilities across participating organisations. Service & User-Centred Design Collaboration Partner with Service Designers and User Researchers to ensure architectural decisions are driven by user needs. Support exploration ...

organisation's senior technical authorities for research infrastructure, combining strategic leadership, technical expertise, and team management responsibilities. You will lead the design, evolution, and operation of critical research computing platforms, including High Performance Computing (HPC) , High Throughput Computing (HTC) , storage, cloud, and networking services, ensuring they remain reliable, scalable … reliability of High Performance Computing (HPC), High Throughput Computing (HTC), cloud, storage, and networking services Provide technical leadership for infrastructure architecture, integration, and service design Line manage and develop a team of Infrastructure Engineers, fostering a high-performance and collaborative culture Lead complex infrastructure and research technology projects ...

moments that matter.You will shape how we brings together customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues. You will define the strategy, own the roadmap, and build the capability needed to deliver … evolve the digital and CRM strategy for Standard Life, aligned to the Pensions & Savings strategy and focused on customer engagement, retention, growth, service transformation and lower cost-to-serve. Define and lead the roadmap for connected customer experiences across digital, CRM, voice, messaging, adviser, employer and colleague channels. Build ...

programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders, championing user-centred design from discovery through to delivery. Responsibilities Plan and lead qualitative and quantitative user research across the full product lifecycle. Turn research findings into clear … actionable recommendations for product and design teams. Work closely with designers, developers and Product Managers to shape user-centred digital services. Facilitate workshops and present research findings to stakeholders at all levels. Champion inclusive research practices and accessibility throughout delivery. Mentor and support junior researchers, helping develop research capability ...

Service Transition Designer/Architect Location - Midlands - Hybrid Duration: 6 months Start - ASAP We are looking for a Service Designer/Architect to build a Service transistion framework for a Client, with the following experience: Someone to build a repeatable Service Transition framework and the supporting … capability. Experience of delivering framework that can be developed, applied and refined, Experience of developing and defining a formal Service Transition framework, supporting processes or complete documentation. The framework must therefore give a consistent way to determine what should enter IT ownership, in what order, and through what controls. ...