2 of 2 Support Officer Jobs in the West Midlands

Project Support Officer – 8-Month Contract – Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking an Project Support Officer to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work, even … if you don’t have a technical background. The role: As a Project Support Officer, you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions. The successful Project Support Officer will: Auditing and mapping existing phones, checking locations against internal asset records Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings Building, connecting, and configuring new phones with the correct extensions Providing general support and guidance — being approachable, answering questions, and guiding staff through More ❯

are about to replace our social care case management system, affecting almost 3,000 employees. This substantial project requires significant engagement from services across the county. We are seeking Support Officers to join our motivated, forward-thinking project team. These are 18-month fixed-term posts. Main Responsibilities Work closely with our implementation partner and workstream leads to support … assigned tasks from the project plan accurately and within required timescales. Document and escalate issues encountered promptly. Write test scripts for users to test areas of the new system. Support data cleansing activities, providing reports and data extracts as needed. Provide reliable support to users on-site or via helpdesk, answering routine queries, investigating issues, and signposting to … further discussion about the role, please contact Jen Shorter, Jane Smith, or Claire Duffy via email. Shortlisting: week commencing 11 August 2025. Interviews: week commencing 15 September 2025. We support flexible working and consider full or part-time applications. Please note: The job title on the description is 'Care Systems Support Officer', but the advertised title is More ❯