7 of 7 WFM Jobs in the West Midlands

Workforce Management Professional (Snowhill, Birmingham, United Kingdom) Why this job matters This is an exciting opportunity for a professional to support People & Culture and the Networks, Corporate Units and Digital business’ in making better decisions, ensuring we have the right people in the right place at the right time to deliver improved business performance. This role will support the Workforce … to identify trends and issues. Create comprehensive workforce reports and visualizations using pre-defined templates, tools, and technologies. Monitors workforce planning initiatives and identifies continuous improvement opportunities within the workforce management processes. Collects and consolidates workforce data to maintain data accuracy and integrity, as well as maintaining compliance with data privacy regulations. Supports the ongoing position management activities such as More ❯

stack, drive best practices, and work on a high-impact product used across the construction industry? You'll join a company at the forefront of biometric access control and workforce management software, where you'll lead frontend development with a hands-on approach, mentor developers, and complete a major Angular-to-React migration project. You'll deliver product improvements, new More ❯

stack, drive best practices, and work on a high-impact product used across the construction industry? You'll join a company at the forefront of biometric access control and workforce management software, where you ll lead frontend development with a hands on approach, mentor developers, and complete a major Angular-to-React migration project. You'll deliver product improvements, new More ❯

stack, drive best practices, and work on a high-impact product used across the construction industry You'll join a company at the forefront of biometric access control and workforce management software, where you’ll lead frontend development with a hands on approach, mentor developers, and complete a major Angular-to-React migration project. You'll deliver product improvements, new More ❯

stack, drive best practices, and work on a high-impact product used across the construction industry? You'll join a company at the forefront of biometric access control and workforce management software, where you’ll lead frontend development with a hands on approach, mentor developers, and complete a major Angular-to-React migration project. You'll deliver product improvements, new More ❯

You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA … and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management experience ideal, but strong Senior Analysts ready to step up are welcome) 🧠 What You’ll Need: Experience in a high-volume contact centre (thousands of agents/hundreds of thousands of touchpoints More ❯

of autonomy to shape how data is used to drive decision-making and improve performance. Managing a team of 3 analysts, you’ll work closely with stakeholders across Operations, Workforce Management, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with … weekly customer touchpoints – so experience working in large-scale contact centre environments is essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics More ❯