10 of 10 WFM Jobs in the West Midlands

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

DIALLER MANAGER LOCATION: MILTON KEYNES/HYBRID ROLE SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE My client, a leader in their field is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid More ❯

We support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. Our product suite spans mobile workforce management, dynamic scheduling, lone worker protection, advanced analytics, Asset Management Software, and rostering solutions . Our workforce rostering solution, Organise , plays a vital role in the blue light sector , ensuring More ❯

a UK-based Sr Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatix’s international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to enhance market penetration and revenue More ❯

workforce planning, including hiring and contractor onboarding decisions Drive improvements in resource management processes, systems, and tools What We’re Looking For: Proven experience in a resource planning or workforce management role, ideally within a consultancy or professional services environment Strong understanding of project delivery models and team dynamics Exceptional organisational and analytical skills Confident communicator with the ability to More ❯

workforce planning, including hiring and contractor onboarding decisions Drive improvements in resource management processes, systems, and tools What We’re Looking For: Proven experience in a resource planning or workforce management role, ideally within a consultancy or professional services environment Strong understanding of project delivery models and team dynamics Exceptional organisational and analytical skills Confident communicator with the ability to More ❯

for a UK-based Sr Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to enhance market penetration and revenue More ❯

for a UK-based Sr Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to enhance market penetration and revenue More ❯

with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this sounds like you, please hit the apply button More ❯

with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this sounds like you, please hit the apply button More ❯