skills. Demonstrates good organisational skills. Has a strong enthusiasm for technology and delivering world class customer service. Is a strong team player. Desirable: Awareness of OSI model. Awareness of ITIL framework. Awareness of WAN/MPLS technologies. Experience working within a service desk environment. Experience with working with ISP suppliers. Knowledge of BT infrastructure, support processes and systems. Benefits after More ❯
skills. Demonstrates good organisational skills. Has a strong enthusiasm for technology and delivering world class customer service. Is a strong team player. Desirable: Awareness of OSI model. Awareness of ITIL framework. Awareness of WAN/MPLS technologies. Experience working within a service desk environment. Experience with working with ISP suppliers. Knowledge of BT infrastructure, support processes and systems. Benefits after More ❯
toner on site Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices. Provide hardware and software support on all supported assets. Carry out regular audits and stock inventory checks including correct disposal of packaging. Maintain a customer focused approach, delivering More ❯
