20 of 20 ITIL Jobs in West Sussex

years of experience in managing end-to-end release processes in complex enterprise environments. The ideal candidate will have deep expertise in ITIL-based release and change management, along with strong technical skills in Salesforce (SFDC), GitHub Actions, and server operations across Windows and Linux platforms. Responsibilities – Own and manage … Troubleshoot and resolve server-related issues across Windows and Linux environments. Maintain release documentation, including runbooks, rollback plans, and release notes. Ensure compliance with ITIL processes and organizational standards. Conduct release readiness reviews and post-implementation audits. Develop and maintain standard operating procedures (SOPs), incident response plans, and knowledge base ...

/or Octopus Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services ...

date and are accurate Complete tasks under Service Request Management Maintain and create necessary IT documentation Provide continual improvement activity ideas Qualifications: ITIL Foundation handy but not essential ...

process-driven, with a strong sense of ownership and accountability. Desirable Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with ...

prem administration (optional but useful). Knowledge of email gateways (Proofpoint, IronPort, EOP). Experience with automation/orchestration tools. Understanding of Agile, ITIL, or service management frameworks. ...

/MS) in Engineering, Information Systems, or related field. PMP certification. Experience with ERP migrations or carve-outs in M&A contexts. Familiarity with ITIL, Agile, and Lean Six Sigma methodologies. Proficiency with MS Project, Excel, Visio, Power BI, and collaboration tools. What you'll get in return 15% Bonus ...

enhance/improve the operational capability of IT systems. What we're looking for: Previously worked in a dynamic IT Service Desk environment following ITIL best practice. Proven experience with dealing directly with customers, and providing a high level of service support Excellent communication skills Strong problem solving & analytical skills ...

interpersonal skills Calm, resilient, and able to work effectively under pressure Desirable: Basic understanding of networking concepts (LAN/WAN, DNS, DHCP) Knowledge of ITIL or service management principles Experience with remote support tools Awareness of cybersecurity best practices CompTIA Network+ or similar qualification Benefits 22 days annual leave plus ...

solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900) Benefits What you can expect from us: At Nasstar, we know the importance of looking after ...

protocols ( VoIP/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. Experience ...

built production systems at scale Strong Azure architecture experience with cloud-native design patterns Demonstrable security framework experience (SOC 2, ISO 27001, ITIL) Hands-on automated testing frameworks expertise Practical BDD familiarity More importantly, you are: A strategic partner who can balance technical excellence with commercial reality Hands-on when ...

qualification would be desirable. Strong customer service and communication skills. Ability to troubleshoot application issues logically and methodically. Familiarity with enterprise software support processes (ITIL Foundation desirable). Experience using ticketing/service management systems is desirable. Previous experience in a customer support or service desk role Excellent organisational skills ...

Experience IT Service Design & Project Management Experience Experience in Introduction or Release Management Proven delivery of large-scale enterprise go-lives Strong understanding of ITIL Service Transition, change management, and release governance. Hands-on experience with ServiceNow (asset management, CMDB, incident/problem/change management). Familiarity with Jira ...

members of service delivery. With broad technical IT knowledge with the ability to discuss technical solutions, you will possess: Experience working in an ITIL framework and using service management principles. Strong organisational and supplier management skills. Strong knowledge of networks and cloud computing principles Solid literacy in data and cyber ...

projects and firewall policy management. Hands-on experience within Algosec implementation projects. Excellent stakeholder management and communication skills. Certifications such as Prince2, PMP, or ITIL are desirable. All candidates will need to go through a background check. Must be eligible to live and work in the UK. Only successful candidates ...

Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor ...

direction, and manage trade-offs effectively. Excellent stakeholder engagement and communication skills. Track record of mentoring and developing technical teams. Relevant certifications (e.g. TOGAF, ITIL, BCS) would be advantageous. What's in It for You: Opportunity to lead high-value digital programmes within a major organisation. Flexible working options, including ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

following a recent operating model change towards a single, modern, high-performing centralised IT function. This role specifically is to shape and lead an ITIL-aligned group IT Service Operations capability, across IT Support, Service, Infrastructure, Platforms and On-site support. The Service Operations operating structure has not yet been … Service Operations function. Operational governance Standardisation of service tooling into a single Group instance. Vendor leadership and optimisation. Continuous service improvement and innovation using ITIL best practice. Own the Cloud Platforms strategy (currently hybrid cloud, predominently AWS). The Person Senior IT Service Operations leader in a complex, multi-region ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...