6 of 6 Case Management Jobs in West Yorkshire

second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones, tablets … including Outlook, Teams, OneDrive and SharePoint • Working with Microsoft Entra ID/Active Directory, Exchange and Intune • Supporting file-sharing solutions, MFA tools, case management systems and email security platforms • Escalating complex technical issues to internal specialists or third-party suppliers • Providing on-site IT support across ...

Microsoft 365, including Teams, SharePoint, Outlook and OneDrive Confidence presenting to groups and supporting individuals Excellent communication and interpersonal skills Strong organisation and time-management skills The ability to adapt training for different audiences and levels of technical confidence A patient, practical and learner-focused approach The confidence … independently and manage competing priorities Desirable Experience Experience in any of the following would be particularly advantageous: Legal IT or law firm systems Legal case management systems Document management systems Time recording or legal billing software Creating e-learning, instructional videos or digital training content Working within ...

technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration … hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment management, release governance and deployment automation. Establish Trunk-Based Development , pull-request governance, automated quality gates, versioning and rollback strategies. Govern deployment tooling including Copado ...

authentication). Software testing principles and methodologies: Includes knowledge of SDLC, STLC, Agile, and various testing types (functional, regression, integration, unit, system). Test Case Management: Proficient in designing test cases, executing tests, identifying defects and verifying fixes. Agile practices: working in an agile team (e.g., Scrum, Kanban … delivery within iterative development cycles. SQL Expertise: Validating data and back-end testing using SQL; writing complex queries for functional/integration testing. Defect Management: Tracking, prioritizing, reporting bugs, and root cause analysis. Quality Assurance: Promoting quality standards and contributing to a culture of quality across teams. Familiar with ...

Undertaking Test Planning: Collaborating with the development team to define the test objectives, scope and priorities for each feature, identifying appropriate test techniques Test Case Design and Execution: Creating clear and concise test cases with the development team and individual developers to cover user stories; executing the test cases … understanding of software testing principles and methodologies: Includes knowledge of SDLC, STLC, Agile, and various testing types(functional,regression, integration, unit, system). Test Case Management: Proficient in designing test cases, executing tests, identifyingdefects, and verifying fixes. Knowledge of agile practices: Understanding of agile principles and experience working ...

confidentiality, and information sharing requirements. Support the development, implementation, and monitoring of information governance policies, procedures, and best practice. Assist with the investigation and management of data protection incidents and breaches. Maintain accurate records and case management systems relating to information governance requests and enquiries. Monitor compliance ...