21 of 21 Remote Customer Service Jobs in West Yorkshire

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should a problem-solving attitude with ability the to see things from the customers perspective and … resolved. The post holder should have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are met so the overall tech … Coordinate support issues between customers and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers Manage and maintain partner relationships More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (a mix of office and home working) Work type: Permanent. 37 hours per week … Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Product Manager Conservational AI to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working More ❯

extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (a mix of office and home working) Work type:?Permanent. 37 hours per week … Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a?Digital Product Manager to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working More ❯

and every global continent. The Role You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

role with autonomy, variety, and significant earning potential. Role Summary You will be responsible for the full sales cycle from lead generation and prospecting, through to onboarding and early customer support. Youll be the main point of contact for new customers during their first 12 months, ensuring a smooth and positive experience before handing over to our Account Management … development with relationship management and is ideal for someone who thrives in a fast-moving, entrepreneurial environment. Key Responsibilities Identify, engage and convert new sales opportunities Manage the full customer journey from initial contact to first-year support Build long-term relationships and deliver outstanding customer service Attend trade shows, exhibitions and occasional site visits (some weekend More ❯

of online support and business support coordinators to manage both internal and external customers dealing with 1 st line technical support including troubleshooting and system functionality. This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role. … company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development. A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally. The role At least 12 months experience working in a similar technical support … role, including the delivery of exceptional customer service for online systems and booking tools Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders Strong More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

focused business lead the way in powering secure and sustainable business connections through digital and physical channels. We are looking for a full-time Field Services Engineer for our Customer Service department. The opportunity is remote-based, seeking someone located in and around the Wakefield area. Your responsibilities include: Installing our product range at customer sites. Training … level repair. Ability to read and understand technical manuals. Previous experience in a technical role; experience with industrial copiers, printers, office machines, or production mailers is a plus. Strong customer focus combined with technical skills. Analytical mindset and eagerness to learn. Flexible, independent, and commercially skilled. Knowledge gaps can be filled; even if you don't meet every qualification More ❯

and every global continent. The Role... You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customers intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents inc' stake … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … environment (100+ lenders) Proven track record in both purchase and remortgage cases Currently working as a Mortgage Advisor Tech-savvy and adaptable to a fast-paced, digital environment Excellent customer service and communication skills Tenacious, resilient, and driven to achieve targets Good understanding of software and technology Responsibilities & Duties: Convert pre-booked, qualified appointments into successful mortgage submissions. More ❯

do frequent travel across your region. The Role: Carry out installations, configurations, and commissioning of temporary connectivity equipment on construction sites Represent the company brand professionally and provide outstanding customer service on-site Manage equipment, stock, and job administration using internal systems Work safely at height, with hand tools and ladders, adhering to health and safety standards The More ❯

GoCardless This role will sit in the Merchant Operations Group. We're responsible for a large number of GoCardless' highest-throughput processes and systems, such as KYC and onboarding, customer support, payment operations, billing and more. We need to ensure these run efficiently so that GoCardless can scale effectively & drive healthy margins. Everything we do is in service to our customers - both external and internal, wherever their location, and we strive for ambitious service and satisfaction levels. The role This role will lead a small operational team of credit risk underwriters, safeguarding our financial health by ensuring robust credit evaluation and proactive risk management. This role will suit someone who is hands-on, comfortable with a … risk-adjusted pricing as needed. Review complex credit decisions and escalations, making final determinations on approvals or conditions, escalating to senior management as needed. Oversee processes that manage existing customer risk, including requests for limit increases or new product access. Continuously monitor existing portfolios, adapting limits, holding periods, cash covers or other mitigation tools as appropriate. Drive proactive risk More ❯

GoCardless This role will sit in the Merchant Operations Group. We're responsible for a large number of GoCardless' highest-throughput processes and systems, such as KYC and onboarding, customer support, payment operations, billing and more. We need to ensure these run efficiently so that GoCardless can scale effectively & drive healthy margins. Everything we do is in service to our customers - both external and internal, wherever their location, and we strive for ambitious service and satisfaction levels. The role This role will lead a small operational team of credit risk underwriters, safeguarding our financial health by ensuring robust credit evaluation and proactive risk management. This role will suit someone who is hands-on, comfortable with a … risk-adjusted pricing as needed. Review complex credit decisions and escalations, making final determinations on approvals or conditions, escalating to senior management as needed. Oversee processes that manage existing customer risk, including requests for limit increases or new product access. Continuously monitor existing portfolios, adapting limits, holding periods, cash covers or other mitigation tools as appropriate. Drive proactive risk More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

UK, USA, and globally. The Role... You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customers intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers and leadership … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. #J More ❯

to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America … relationships with internal & external customers/partners. About you You're a proactive and detail-oriented professional with a good background in either Credit Control/Account Management or Customer Service. You thrive in fast-paced environments and will take pride in effectively managing a portfolio of Broker accounts while ensuring timely payments and swift resolution of queries. Your … ability to enhance the customer experience, even when dealing with outstanding debt, sets you apart. You will be comfortable partnering with stakeholders across the business to flag at-risk accounts and manage potential credit risks. What we offer you At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work More ❯

eLearning Technician Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £26,520 per annum Contract: Permanent Benefits: Include 26 days' holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Close Date: 19th August … e-Learning courses and content. Main duties include: Create and maintain high quality eLearning courses and content Suggest creative ideas for the design of online course material Evaluate eLearning customer feedback and use it to inform future design and development. Administer the learning management system (LMS) including maintaining user data. Problem resolution, act as first line support for LMS … time or cost savings initiatives. About You We are looking for someone with strong technical skills and familiarity with eLearning platforms and a commitment to and appreciation of quality customer service. You will have relevant, practical experience of: eLearning platforms eLearning packages Working in a customer facing support role To apply you will be asked to submit your More ❯

eLearning Technician Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £26,520 per annum Contract: Permanent Benefits: Include 26 days' holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Close Date: 19th August … e-Learning courses and content. Main duties include: Create and maintain high quality eLearning courses and content Suggest creative ideas for the design of online course material Evaluate eLearning customer feedback and use it to inform future design and development. Administer the learning management system (LMS) including maintaining user data. Problem resolution, act as first line support for LMS … time or cost savings initiatives. About You We are looking for someone with strong technical skills and familiarity with eLearning platforms and a commitment to and appreciation of quality customer service. You will have relevant, practical experience of: eLearning platforms eLearning packages Working in a customer facing support role To apply you will be asked to submit your More ❯