1 to 25 of 63 ITIL Jobs in West Yorkshire

consistent and effective support performance Keep up-to-date with the latest security news, principles, techniques, threat intelligence and protocols Operate in an ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements ...

protocols. In particular, staying up-to-date with new security vulnerabilities and acting upon them out of hours if necessary. Operate in an ITIL V3 & ISO27001 focused service delivery framework Stakeholder Management Work to defined Service Level Agreements and Key Performance Indicators AREAS OF KNOWLEDGE AND EXPERTISE You will have ...

e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate ...

different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated testing frameworks such ...

using supporting tools such as Jira. Database technologies: Familiarity with database and data platforms such as Elasticsearch and MongoDB. Service management: An understanding of ITIL terminology and operational service management principles. Problem-solving: Strong analytical skills, with the ability to investigate root causes and implement sustainable technical improvements. Desirable Skills ...

improvement and automation opportunities. What We’re Looking For Experience working in Identity and Access Management, ideally within a regulated environment, with knowledge of ITIL-aligned processes. Knowledge of SSO, SCIM, Role Based Access Control, and user provisioning and deprovisioning. Strong knowledge of Microsoft Entra ID (Azure AD), with ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns ...

experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding of ITIL principles and service desk best practices - The ability to take ownership of 1st line/2nd line technical escalations - Driving license for customer site visits ...

Office 365 Virtualisation TCP/IP Networking Experience using cloud services. Experience with Jira Experience with Azure DevOps. GCSE or higher in IT. ITIL Foundation or higher. Any IT industry qualification, e.g. MCSA/CCNA. Further/Higher education qualifications. Put Customers First, Always We put customers first ...

Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across teams and build effective relationships with senior ...

stakeholder management skills. Ability to work independently while collaborating with technical and business teams. Qualifications SC-900: Microsoft Security, Compliance, and Identity Fundamentals. ITIL Foundation certification for incident, request, and change management processes. SailPoint IdentityNow Fundamentals or equivalent SailPoint training. ServiceNow Certified System Administrator (desirable). Additional Information Netcompany Academy ...

working with third‐party suppliers and vendor escalations. Understanding of asset, configuration and change management processes. Knowledge of service management best practices within an ITIL‐aligned environment. #J-18808-Ljbffr ...

technologies, Cloud and Emerging technologies, and related risks In‐depth knowledge of compliance standards and governance frameworks including but not limited to Cobit, ITIL, NIST, ISO Professional information technology auditing designation (CISA) Efficient management and execution of the engagements Strong analytical, problem solving and negotiation skills and able to work ...

Docker. Experience troubleshooting complex application, infrastructure and production incidents. Understanding of CI/CD, automation, Agile delivery and tools such as Jira. Familiarity with ITIL principles and service management. Exposure to automated testing frameworks or improving open-source software. You do not need to have experience across every technology listed. ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post ...

other Infrastructure as Code tools Strong troubleshooting and root cause analysis skills Experience working in business-critical or high-availability environments Understanding of ITIL principles, service ownership and operational excellence Strong communication and stakeholder management skills Desirable Experience Exposure to AWS Experience within healthcare, public sector or regulated environments Knowledge ...

SIEM tools. Strong communication, stakeholder management, and report-writing skills. Professional certifications such as CISSP, CISA, ISO 27001 Lead Auditor/Implementer, or ITIL are desirable. Additional Information Based in Leeds with regular travel to Runcorn and occasional UK and European travel (approximately 25%). DBS clearance required. Applicants must ...

forensic investigations and reporting, engaging third-party specialists where appropriate. Maintain security documentation, processes and procedures to support a consistent service. Operate within an ITIL V3 and ISO 27001-focused service delivery framework, working to agreed SLAs and KPIs. What We're Looking For A proven track record of leading ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting We're building capability in this space ...

party vendors and internal stakeholders Data analysis, insight, and presentation Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace) Utilisation of ‘AI’ in the workplace ITIL processes (incident, problem, change, service continuity) About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting ...

troubleshooting and automation skills Nice to have MongoDB or Elasticsearch Puppet, Chef or similar configuration management tools Selenium or automated testing frameworks Knowledge of ITIL practices Requirements You must be a Sole British National. Eligible to obtain UK Security Clearance. Able to work from the Leeds office on a hybrid ...

Java, Python, NodeJS, or C# Strong hands-on Azure experience Experience with infrastructure-as-code technologies such as Terraform Solid understanding of ITIL practices Experience supporting and operating production systems within an on-call environment, including incident triage, technical investigation, remediation and post-incident review. Experience implementing and deploying production ...

obtain the security clearance required for the role. Qualifications Experience testing database code or administrative scripts, including unit testing where appropriate. Understanding of ITIL fundamentals, particularly incident, problem and change management. Experience working with cloud platforms such as Microsoft Azure or AWS. Experience supporting wider IT infrastructure. Additional Information Netcompany ...

Agile and Waterfall approaches.* Background delivering projects within regulated industries such as financial services, healthcare, legal services, or other highly governed sectors.* Knowledge of ITIL 4 service management principles, particularly around service transition and operational handover.* Familiarity with industry standards and frameworks such ...

Agile and Waterfall approaches. Background delivering projects within regulated industries such as financial services, healthcare, legal services, or other highly governed sectors. Knowledge of ITIL 4 service management principles, particularly around service transition and operational handover. Familiarity with industry standards and frameworks such ...