23 of 23 ITIL Jobs in West Yorkshire

scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies ...

government or regulated environments aligned to GDS or NCSC principles. Familiarity with ServiceNow licensing and procurement frameworks (e.g. CCS, G-Cloud). Understanding of ITIL practices, especially Incident, Change, and Asset Management. Experience leading multidisciplinary teams including developers, UCD specialists, and business analysts. Ability to deliver against KPIs and OKRs ...

Leeds/Bradford or adjacent areas (preferred for onsite presence). Desirable Skills Water/Utilities industry experience (advantageous). Certifications in SAFe, PMP, ITIL, or similar frameworks. Familiarity with cloud platforms (Azure), data modernization, and DevOps practices. ...

complex queries/troubleshooting). Solid understanding of Windows Server/IIS and web technologies (XML/.NET, web services, MQ). Familiarity with ITIL processes (Incident/Problem/Change). Strong senior stakeholder management skills are essential, as you will work directly with senior, non-technical customers. Strong ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams Overall Technology Stack (for reference): Hosting: AWS, Apigee, Cloudflare Languages: Java 8 (SpringBoot), Node ...

analysis with experience of SQL to extract and interpret data. Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks). Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow). Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance. Understanding of Active Directory Federation ...

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

Proven experience delivering large-scale, complex programs. Excellent leadership, stakeholder management, and communication skills. Good to Have INS21/24, PMP, CSM, PMI-ACP, ITIL, Lean Six Sigma certifications. ...

alongside transformation programmes Confident client-facing leader with exec-level stakeholder management Experience running large, complex delivery portfolios with commercial ownership Nice to Have ITIL certification Experience with cloud, DevOps or data modernisation programmes This role suits delivery leaders from major IT consultancies, integrators or managed service providers who thrive ...

executive communication. Bachelor's degree in Computer Science or Business Management. Willingness to travel as required. Good to Have/Certifications PgMP, SAFe, ITIL ...

Understanding of software development life cycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

going professional development in the area of work and ability to demonstrate how this has been applied in the workplace. * Service Management qualification, ideally ITIL * SCCN experience is desirable but not essential * Relevant experience in a similar environment/industry, preferably within an educational establishment. * Technical knowledge suitable to provide ...

requirements of the role, the department and workflows and full person specification. Person Specification Qualifications Essential Degree or equivalent higher education Architecture Certification Desirable ITIL Prince 2 Practitioner or equivalent Experience Essential Provide an example where you have successfully redesigned and reconfigured a service or multiple services. What processes ...

implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth ...

management, and design decision skills Ability to shape ambiguous, high-complexity problems Qualifications (Required): TOGAF or ISEB (Architecture certification) AND at least one of: ITIL, IT4IT, COBIT ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role Background within IT, Managed Services, or Telecoms ...

drive decisions. Experience supporting or partnering with Service Delivery Managers in operational contexts. Excellent communication and facilitation skills, especially with senior stakeholders. Familiarity with ITIL or other service management frameworks. Proficiency with service design and analysis tools such as Miro, Visio, or similar. Understanding of digital service delivery and agile … Clear communicator comfortable engaging stakeholders and facilitating workshops. Detail‐oriented documenter who maintains accurate service catalogues and process artefacts. Adaptable team player familiar with ITIL, digital service delivery, and agile environments. ...

when. Support post-release checks by confirming expected behaviour is observed. Review release notes, raising clarifications or risks with the Release Manager. Operational Processes & ITIL 4 Alignment Work within service management processes including Incident, Request, Change, Problem, Knowledge and Service Level Management. Contribute to process improvements and help embed better … operational discipline. Skills & Experience Experience working in a service support or operational role. Understanding of ITIL 4 foundations and live service processes. Strong organisational skills with excellent attention to detail. Competent with Excel, dashboards or ticketing systems (e.g., ServiceNow, Jira). Clear written and verbal communication, able to prepare simple ...

Senior IT Service Manager Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance. Are you ready to lead complex service migrations that shape ...

ensuring that VMware-based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. The role applies ITIL capacity management practices to proactively plan, monitor, analyse, and optimie compute, storage, and network resources across on premise and hybrid VMware environments. Key Duties … execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Ensure infrastructure capacity supports agreed SLAs Identify capacity risks, constraints, and performance bottlenecks before they impact services. Produce regular capacity and utilization reports, dashboards, and trend ...