1 to 25 of 47 ITIL Jobs in Leeds

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

demonstrating Atlassian-based solutions to senior business and technology stakeholders.Strong understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies ...

Ansible and Python to improve consistency and efficiency. Manage vendor relationships, technology lifecycles, procurement planning and proof-of-concept evaluations. Produce technical documentation, support ITIL Incident, Problem, Change and Request Management processes, contribute to CAB activities, mentor engineers, provide expert stakeholder advice, maintain compliance with ICT standards and deliver high ...

sometimes conflicting viewpoints. The ability to foster a collaborative environment that prioritises learning and development Qualifications Essential A master's degree or equivalent experience. ITIL Practitioner, VeriSM Foundation or equivalent experience. Evidence of continuous professional development A recognised Management qualification or equivalent experience. Knowledge & Experience Essential Specialist knowledge of various ...

teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery and support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets ...

continuous delivery tooling (for example, Artifactory, Git, Kubernetes)Desirable CriteriaWorking knowledge of Agile deliveries, collaborative tooling and techniques, including Jira and KanbanWorking knowledge of ITIL 3 or 4 processesUnderstanding of government or public sector technology requirements Additionally, you will be expected to be included in a 24x7 on-call rota ...

workload and meet SLAsIdeally, you’ll also haveThree years support experience in a professional services organisationBroad understanding of IP networking conceptsExperience working in an ITIL environmentMicrosoft or other relevant professional qualificationsServiceNow experience or similar service management toolMac support experienceWhat we offer you At EY, we’ll develop you with future ...

bridge business and technical teams. Desirable Experience delivering large-scale enterprise system migrations, including platforms such as Oracle, Workday, Microsoft and Atlassian. Familiarity with ITIL and IT Service Management practices within an outsourced delivery model. Experience introducing AI-enabled or automation solutions to improve internal systems and support services. Relevant ...

fast-paced, high-pressure environment while handling multiple simultaneous tasks and priorities.Understanding of cloud-based technologies, microservices architectures, and distributed systems.Familiarity with ITIL processes, particularly Incident Management and Event Management.Previous experience in gaming, sports betting, or digital entertainment industries is preferred.Understanding of technical infrastructure including networking, APIs, databases, and data ...

fast-paced, high-pressure environment while handling multiple simultaneous tasks and priorities. Understanding of cloud-based technologies, microservices architectures, and distributed systems. Familiarity with ITIL processes, particularly Incident Management and Event Management. Previous experience in gaming, sports betting, or digital entertainment industries is preferred. Understanding of technical infrastructure including networking ...

ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. Role Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution ...

technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning Significant in Enterprise and Solution Architecture roles Qualified in ITIL and TOGAF (The Open Group Architecture Framework Essential (Other) Enterprise applications knowledge of ServiceNow, Profinda, Concur, Replicon, SuccessFactors, M365 Dynamics, and similar Experience of working with ...

Terraform preferred) plus scripting skills (Python, Go, or Bash).Desirable Criteria Awareness of FinOps and cloud cost management.Cloud related certificationsFamiliarity with the principles behind ITIL service operationsContributing to training and development pathways for junior engineersFurther Location InformationPlease ensure that you only apply for a location that you are willing ...

SIEM tools. Strong communication, stakeholder management, and report-writing skills. Professional certifications such as CISSP, CISA, ISO 27001 Lead Auditor/Implementer, or ITIL are desirable. Additional Information Based in Leeds with regular travel to Runcorn and occasional UK and European travel (approximately 25%). DBS clearance required. Applicants must ...

troubleshooting and problem solving • Experience with Jira Service Management would be advantageous • Knowledge/exposure to SQL and databases , ideally within a SaaS environment • ITIL knowledge or experience would be beneficial • Comfortable working independently in a hybrid environment • Excellent attention to detail and ownership of customer issues Important: This ...

role at 2nd/3rd Line level, including support of VMWare vSphere, Microsoft and RHEL Firewall configuration Cyber Security tooling Desirable Qualifications and Experience ITIL v4 Level 6 qualification/Degree (or working towards) in Information Systems or similar Service Now Experience working in OT or highly regulated environments ...

systems, ensuring timely resolution or esca-lation of technical issues. Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures. Understanding of ITIL Skills and experience:Relevant experience in IT systems administration or engineering roles within large MSPs. Relevant expertise in a variety of virtualized Desktop environments Citrix ...

e.g. ISO 27001, NIST Marketing/Business/Psychology/Information Security/IT degree or equivalent An Information Security qualification or equivalent desirable (ITIL/CISMP/SSAP)Connect to your business - Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more ...

Clearance held or eligible for SC It would be beneficial if the candidate has at least one IT related Certification such as Prince2, ITIL, MS Foundation certifications, AWS certifications, APM Project Management Practitioner Qualification etc.Understanding of common IT delivery frameworks and methodologies Additional InformationNetcompany AcademyThrough our Netcompany Academy, we offer ...

enterprise architecture tooling, preferably Software AG Alfabet. Experience leading offshore or matrix teams. Practical understanding of GDPR, ISO 27001, accessibility and responsible AI principles. ITIL and TOGAF qualifications Bachelor's degree or equivalent Digital is the firm's primary provider of internal business and technology services, data, and innovation. ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

complex and demanding stakeholders in a collaborative way.Analytical and reporting skills, outcome focused and evidence ledCommercial awareness and structured decision makingDesirable Criteria:Knowledge of ITIL 4 practices, value streams and service management principles but not essential and you will be provided with training.Further Location InformationPlease ensure that you only apply ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

location needs and transfer relevant data.Production Support/Lights On:Provide ongoing production support to ensure system stability and performance. Implement ITIL best practices for incident and change management. Maintain documentation and provide training to end-users and support teams.Your Profile Key Skills and Experience needed:In-depth knowledge ...