18 of 18 ITIL Jobs in Leeds

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

cloud solutions. Exceptional troubleshooting skills to resolve complex technical issues efficiently. Hands-on experience deploying and managing Azure and Microsoft 365 services. Familiarity with ITIL processes, including issue resolution, problem management, and change management. Experience working with Sentinel for incident investigation and resolution. Proficiency with Intune for managing end-user More ❯

by providing insights and data-driven recommendations to enhance service stability. Additional Skills/Qualifications: Experience working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills More ❯

with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions More ❯

including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong More ❯

interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. - ServiceNow Certified System Administrator (CSA). - ITIL v4 qualified. More ❯

be advantageous Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem Working knowledge of ITIL framework and problem and incident management Working knowledge of SQL and good understanding of database concepts Exceptional customer service skills Benefits What we offer The More ❯

flexible working! What they are looking for: 3+ year's ServiceNow implementation experience Strong understanding of Sec-Ops/IRM/GRC module implementations ITIL methodologies Excellent communication skills & ability to manage stakeholders Competent with all aspects of development, design & build through projects Well versed with Java, HTML, CSS, Python More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry click apply More ❯

Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer … will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams. A deep understanding of ITIL frameworks, strong technical expertise , and leadership skills is a requirement for this position. In addition, key values that we strive towards in the Technology are … escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices More ❯

organisations by embedding structure, governance, processes & assurance across asset management, service management, supplier management, contract management, support & infrastructure management. You will need to be ITIL certified (Foundation level minimum) & have a thorough understanding and expertise around ISO 27001 business continuity planning (BCP) enabling you to support the organisation as they More ❯

Skills & Experience: Experience with networking (LAN, WAN, VPN, etc.) and troubleshooting across various platforms. Familiarity with Cisco, Meraki, Fortinet, Huawei, and other network technologies. ITIL Foundation awareness and relevant certifications (e.g., Cisco CCNA, SIP School SSCA) are a plus. Experience working in a managed service provider Apply now for more More ❯

adherence to SLAs Act as a senior escalation point for complex technical issues and coordinate with 1st and 3rd Line support Own and evolve ITIL-based service processes including incident, problem, and change management Continuously improve response workflows, drive automation, and enhance service desk performance Maintain and expand the internal … Engineer Requirements Minimum 5 years' experience in IT support or service desk roles, with 2+ years in a leadership position In-depth knowledge of ITIL practices (ITIL v4 certification preferred) Strong experience in incident, problem, and change management Technical proficiency across Windows Server, macOS, and Linux environments Knowledge of networking More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

in Manchester. Minimum of 5 years of experience in service transition, change management, or a similar role within IT service environments. Strong understanding of ITIL principles, service transition methodologies, and business change frameworks. Experience leading service transitions, onboarding processes, and stakeholder engagement initiatives. Exceptional communication and interpersonal skills to influence … problem-solving abilities and adaptability to navigate complex, evolving environments. Proficiency in collaboration and documentation tools such as Jira, Confluence, and ServiceNow. Preferred Skills: ITIL v4 certification preferred (ITIL v3 desirable). Experience with Agile/Scrum methodologies and tools. Familiarity with observability, service monitoring, and incident response platforms. More ❯

Software Asset Management Analyst - Leeds (Hybrid) Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors I am currently recruiting for a Software Asset Management Analyst based in Leeds. The Software Management Analyst will join leading law firm with a reputation for excellence in the industry. You will … Skills the Software Asset Management Analyst will have: 2+ years experience IT Asset Management experience Good experience of Microsoft and ServiceNow technologies Experience with ITIL and azure is highly desirable Excellent communication and stakeholder management experience. Benefits: Salary ranges from £26,000 - £30,000 per annum 25 days + Bank … exciting and challenging role in IT Asset Management, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Asset Management - Asset - Hardware - Software - ServiceNow - ITSM - ITIL - Procurement - Invoicing - Procedures - Vendors Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer More ❯

metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT service management tools and software. Ability to analyse data and generate actionable insights. Strong problem-solving skills and attention to … detail. Knowledge of industry best practices in IT service delivery. ITIL 4 certification or equivalent. CompTIA A+. We offer a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while More ❯

time to time as required by your manager. Maintain confidentiality in accordance with our data protection policies and procedures. Role Requirements Experience/Education ITIL V3 Certification DESIRABLE ITIL V4. Proven working experience in an IT/Application Support helpdesk, providing direct user support. Be an advocate of ITIL best More ❯