1 to 25 of 78 ITIL Jobs in Yorkshire

gain required customer involvement to resolve and close tickets timely. Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment. Advantageous Qualifications and Skills Additional Skills: Databricks, Python, .NET Framework (C# or VB.NET) IBM Cognos BI or IBM Planning Analytics Azure Fundamentals (AZ More ❯

Windows Server, Linux (Oracle/RedHat), VoIP (SIP), SQL Databases, Networking (TCP/IP, Wireless), Virtualization (VMware), Cloud (AWS/Azure), Kubernetes/Docker, ITIL, PRINCE2/Agile. Ability to work independently, manage priorities, and take a proactive approach to problem-solving. Your confident communication and ability to effectively collaborate More ❯

skills. * Ability to work independently and collaboratively in a team. Desired Skills: * Experience with mobile device management (MDM) solutions for Apple devices. * Knowledge of ITIL or other IT service management frameworks. * Experience supporting colleagues in diverse environments, including home setups. * Previous use of ServiceNow for incident management. * Familiarity with Smart More ❯

analysis and reporting tools such as Excel, Power BI, or Tableau. Familiarity with project management methodologies, including Agile and Waterfall. Relevant certifications such as ITIL, PMP, or similar credentials. Evidence of continuous professional development. Experience in the manufacturing or services industry. The role will be mainly remote however there is More ❯

similar role. § Strong technical troubleshooting and problem-solving skills. § Excellent communication and people skills. § Ability to manage multiple tasks and priorities effectively. § Knowledge of ITIL or other service management frameworks is a plus. § Customer-focused mindset with a commitment to delivering exceptional service. § Experience with Sage 50 and IRIS accounts More ❯

similar role. § Strong technical troubleshooting and problem-solving skills. § Excellent communication and people skills. § Ability to manage multiple tasks and priorities effectively. § Knowledge of ITIL or other service management frameworks is a plus. § Customer-focused mindset with a commitment to delivering exceptional service. § Experience with Sage 50 and IRIS accounts More ❯

of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring More ❯

by providing insights and data-driven recommendations to enhance service stability. Additional Skills/Qualifications: Experience working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills More ❯

an Azure Administrator (AZ-104) or higher. Strong skills in the design, implementation, and support of Azure environments. Good understanding of ITSM practices and ITIL frameworks. Experience working with either Hyper-V or VMware private cloud environments. Practical experience with: Azure Monitor Azure Security Centre Azure Migrate Azure Site Recovery More ❯

preferably PRINCE2 and/or MSP Practitioner. Chartered membership of a recognised professional body (e.g., APM, BCS, IET) preferred. IT service management qualification (e.g., ITIL foundation) beneficial. Apply Now: If you are a proactive and experienced Project Manager looking to make a difference in the energy sector, we would love More ❯

Rescue Services You will hold one of the following qualifications or have experience of working in a Service Desk function in a regulated environment ITIL Foundation Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland More ❯

Professional or degree level qualification. Project management qualification. Desirable Masters or higher qualification in artificial intelligence or data science, or equivalent Prince 2 qualification ITIL foundation qualification Other Criteria Essential An ability to analyse and resolve highly complex IM&T problems where there is no precedent. Disclosure and Barring Service More ❯

against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean driving license is preferable. Palo Alto experience Checkpoint experience Firewall Orchestration About Accenture We work with one shared purpose: to deliver More ❯

with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions More ❯

Platform. Strong technical knowledge of Microsoft 365 applications, SharePoint, and Power Platform tools. Proactive approach with a focus on continuous improvement. Solid understanding of ITIL practices and principles. Relevant Microsoft certifications, such as: Microsoft Certified: SharePoint Associate Microsoft 365 Certified: Modern Desktop Administrator Associate or Security Administrator Associate Microsoft Certified More ❯

installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills/Knowledge - Developing professional expertise, applies company More ❯

analytics. Aknowledge of information management practices, system development life cycle management, IT services management, agile and lean methodologies infrastructure and operations, and EA and ITIL frameworks. Executive leadership skills along with the energy to continually develop and grow. An ability to manage and mentor a team. Strong communication skills that More ❯

with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy More ❯

experience of scaled cloud migration datacentre exit programmes. Knowledge of architecture models, principles and standards (TOGAF, Zachman), project management (waterfall, agile) and service management (ITIL) lifecycle is essential however Azure cloud certification and exposure to cloud providers (AWS, Azure), service models, diverse technical configurations, technologies and cloud platform services is More ❯

experience of scaled cloud migration datacentre exit programmes. Knowledge of architecture models, principles and standards (TOGAF, Zachman), project management (waterfall, agile) and service management (ITIL) lifecycle is essential however Azure cloud certification and exposure to cloud providers (AWS, Azure), service models, diverse technical configurations, technologies and cloud platform services is More ❯

adequate checks are in place and completed ahead of any release (production) - including managing any risks that affect the release scope Knowledge and Qualifications ITIL Foundation (v3 or v4) Best practices in Environment Management Advanced knowledge of the SDLC & continuous Integration and Development processes Strong written and verbal communication skills More ❯

to Engineers to support Service Excellence target of 95%. Report on and put actions in place to support feedback from colleagues through CSAT. ITIL Process owner for Change, Problem, and Incident. Accountable for the CSIP process and improvements. Create and co-ordinate business processes alongside major stakeholders. Develop reporting More ❯

build a high-performing support team Collaborate closely with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit More ❯

A minimum of 2 years technical experience in a 3rd line or senior engineer role. CCNP or equivalent. ITILv3 qualified or experience within an ITIL environment. Experience in a SOC/SIEM environments, specifically Elastic. Experience with scripting, specifically Python. Experience with UNIX. Experience with cellular technologies - 3G, 4G, etc. More ❯

be advantageous Inquisitive by nature, always wanting to understand more about the why and get to the root of a problem Working knowledge of ITIL framework and problem and incident management Working knowledge of SQL and good understanding of database concepts Exceptional customer service skills Benefits What we offer The More ❯