1 to 25 of 37 ITIL Jobs in Yorkshire

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we’re waiting to invest in your career More ❯

Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask). Experience with CCTV, access control, analytics/AI systems (given company’s security services). Strong More ❯

in PC hardware and software maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

provide Pro-Active maintenance, resulting in less outages and downtime for our customers. Skills & Experience Required Experience of ISO27001 is essential. Previously implemented and maintained an ISMS Experience of ITIL governance processes and CABs. Small business mindset used to wearing multiple hats. Experience using Microsoft Server and Desktop operating systems. Demonstrate a good level of troubleshooting and show the ability More ❯

ideal Service Desk Manager will bring: Strong experience leading a customer-facing IT support team Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience Eligibility for SC Clearance and a valid UK driving licence What’s Next? If you’re More ❯

IT Configuration Manager - Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining and embedding Configuration Management policies, procedures, and governance frameworks Excellent communication and stakeholder management skills, with the ability to lead discussions More ❯

networking technologies, VPN, Wireless, LAN and WAN Solid experience of troubleshooting IOS and Android mobile phones and tablets Experience in using mobile device management solutions such as Intune Ideally ITIL qualified Benefits include: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal More ❯

projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd More ❯

projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd More ❯

projects or equivalent experience. PRINCE 2 Foundation Desirable Holds a relevant Degree or has equivalent Project and Programme management experience Prince2 Foundation or equivalent certification in Agile or Waterfall ITIL Foundation. MSP Foundation Personal Attributes & Skills Essential Demonstrate good interpersonal skills with the ability to converse and maintain effective working relationships. Communicate sensitive, complexed and detailed information. Negotiation experience with More ❯

AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams Overall Technology Stack (for reference): Hosting: AWS, Apigee, Cloudflare Languages: Java 8 (SpringBoot), Node 10, Groovy, Bash, Angular.js, Typescript, Drupal More ❯

AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams Overall Technology Stack (for reference): Hosting: AWS, Apigee, Cloudflare Languages: Java 8 (SpringBoot), Node 10, Groovy, Bash, Angular.js, Typescript, Drupal More ❯

working to and reporting against SLAs and a good working knowledge of current versions of MS Office and Microsoft Windows. You must also have an understanding and awareness of ITIL framework and processes. With good customer service skills, with the ability to interact professionally with all levels of internal and external contacts, you will have broad technical skills within a More ❯

collaborative and able to work as part of a team drawing on the expertise of colleagues to ensure that the requirements of the organisation as a whole are met ITIL v4 Foundation minimum certification More ❯

and Corporate Teams responsible for identifying and exploiting new opportunities that new digital/information technology can bring to deliver quality, safety, effectiveness and efficiency across the organisation Embed ITIL or equivalent standards to ensure highest quality professionally assured delivery of work within an appropriate Digital framework to regulate functions, activities and service delivery Accountable for the performance, welfare and More ❯

a high volume of applications the advert may be closed earlier than stated. Person Specification Qualifications Essential ECDL Advanced level Equivalent experience or relevant qualifications to diploma level Desirable ITIL qualification Prince2 qualification or equivalent Experience Essential Experience of Trust Systems Experience of working in a customer service or call handling environment Proven experience within software application support, configuration and More ❯

SmartConsole. Exposure to SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast More ❯

high-pressure environments. Experience working in complex enterprise environments. Experience working with one of the large IT system integrators and offshore delivery teams. A good knowledge of service management, ITIL processes and some an understanding of SIAM methodology. Desirable Project management certifications (e.g., PMP, PRINCE2, Agile PM). Previous experience in business-critical service delivery roles. Strategic thinker with strong More ❯

Configure and onboard new modules, supporting knowledge transfer and training where needed. Required Experience & Qualifications: Experience working in IT and contributing to software project delivery. Knowledge of ServiceNow and ITIL processes. Previous experience in a similar role or environment. Vocational qualifications or equivalent experience in Agile methodologies. ServiceNow Certified System Administrator and ServiceNow Certified Application Developer . Proven experience in More ❯

a 3rd line level Strong technical expertise and problem-solving skills Ability to communicate complex technical concepts to varied audiences Experience delivering IT projects in complex environments Knowledge of ITIL frameworks and governance processes Familiarity with AI technologies and their ethical deployment is highly desirable What you'll get in return You'll be part of a supportive and innovative More ❯

IKE/IPSec, GRE tunnels, MTU, FTP, Import/Export policies. These Qualifications Would Be Nice To Have JNCIA, JNCIS, JNCIP, CISCO CCNP, CCVP, CCNA or CCDP (or equivalent) ITIL v3 Foundations ISC2 CISSP This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible for collaborating with Service Desk Managers to deliver … and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process Manager/Head of Process Management would have ITIL … Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Process Manager/Head of More ❯

Operations Manager and liaising directly with the Security Optimisation Manager the Lead Specialist will own the responsibility of supporting day to day security Operations. Provide leadership on Agile/ITIL processes and be a decision maker within the security team; Advising those who will be working directly with yourself on best practices and able to support from a 3rd Line More ❯

Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g., Azure Monitor, SCOM). Experience coordinating UAT and functional testing . Process & Delivery Proven track record in service … Strong analytical thinking and problem-solving ability. Comfortable working in fast-paced, cross-functional environments . Detail-oriented with a focus on quality and user experience . Desirable Qualifications ITIL v4 Foundation (or higher) Experience with automation tools (e.g., PowerShell, Logic Apps) If you are detail-oriented, thrive in fast-paced environments, and enjoy working across technical and business teams More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯