51 to 63 of 63 ITIL Jobs in West Yorkshire

performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience … management, leadership and performance management skills. Technical background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. ...

performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience … management, leadership and performance management skills. Technical background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. ...

incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data. Qualifications Essential Educated to postgraduate diploma/degree level or equivalent experience. ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience. Desirable ITIL Practitioner or equivalent experience. Prince 2 Agile Foundation or equivalent experience. Disclosure and Barring ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

Hybrid role with two days in the office per week Accountable for ITIL Service Management practices Requires strong experience in ITIL framework and service delivery Focus on continuous improvement and customer experience Commitment to a diverse and inclusive working environment About the job. As part of the development … digital solutions across the transport network. As Lead Service Delivery Manager at National Highways, you will be accountable for the effective delivery of coordinated ITIL Service Management practices across our Corporate IT estate and operational environments. Working closely with our Service Management provider, senior stakeholders, suppliers and colleagues across ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Cprime is anAI-first, human-centeredpartner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients ...

will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice. To be successful in this role you will be an effective communicator at all levels with the ability to develop excellent … system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice, and have experience with Microsoft Power Automate for workflow and process automation. WHAT WE OFFER Competitive salary & bonus Flexible working- this ...

National Highways is recruiting a Lead Service Delivery Manager to oversee ITIL-aligned service management across our Corporate IT estate and operational environments. The role reports to the Digital Services function, driving service quality, improvement and excellent customer experience while coordinating with a Service Management provider, suppliers and internal stakeholders. ...

Change Management, upgrade projects, and liaise with suppliers across an IT Application Estate. Proficiency in Autodesk, Asta PowerProject, Salesforce, MS Office, and SharePoint, plus ITIL knowledge, is essential. Flexible hybrid role with two days in Leeds and strong documentation skills expected. #J-18808-Ljbffr ...

GRADUATE IT SYSTEMS SUPPORT x2 - LOGISTICS - ITIL, LINUX, SQL - WMS, WCS Client: Global provider of integrated intralogistics systems, market leading cutting-edge automated warehouse logistics systems: WMS/WCS for some of the largest complex enterprise scale organisations internationally. You are: A Computer Science Graduate (*with own car*) & demonstrable commercial … experience of: IT Systems Support - ITIL, Linux, SQL, WMS, WCS Intralogistics - Automation, Operational, Process Incident Management & Operational support experience Key Stakeholder, Client Engagement The Opportunity Exciting opportunity to join and grow and develop with market leading global player, with a strong culture that is scaling significantly and rewards achievers Shortlisting ...

GRADUATE IT SYSTEMS SUPPORT x2 - LOGISTICS - ITIL, LINUX, SQL - WMS, WCS Client: Global provider of integrated intralogistics systems, market leading cutting-edge automated warehouse logistics systems: WMS/WCS for some of the largest complex enterprise scale organisations internationally. You are: A Computer Science Graduate ( with own car ) & demonstrable commercial ...