escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line … and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years … OS (7–11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background More ❯
Huddersfield, England, United Kingdom Hybrid / WFH Options
iRecruit Partners Ltd
troubleshooting, networking and firewalls, with the ability to carry out change requests Experience using Microsoft Dynamics 365 Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune) Experience supporting remote users and managing endpoints through RMM tools or remotedesktop solutions What they can offer you 25 days holidays plus statutory/public holidays Company Bonus Scheme More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
YourCode Recruitment
Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remotedesktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options More ❯
Halifax, Yorkshire, United Kingdom Hybrid / WFH Options
YourCode Recruitment
Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Experience in an IT support/helpdesk/service desk environment. Knowledge of networking, remotedesktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options More ❯
