2 of 2 SIAM Jobs in West Yorkshire

Select how often (in days) to receive an alert: IT Service Architect Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance, and performance across internal … teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and ITIL best practices. Provide architectural … support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process architectural principles for SIAM, ensuring that service management processes are clearly defined, scalable, and aligned with business objectives. Collaborate with process owners to embed architectural standards into operational practices. Define the architectural framework for More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third … suppliers, and aligned with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the … suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools (e.g. More ❯