14 of 14 Service Manager Jobs in West Yorkshire

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices … driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success … and service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

Were Hiring! Principal IT Service Delivery Manager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service Delivery Manager to join the Evri IT team. Your Mission As our Principal IT Service Delivery Manager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose … technology supports our people and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive More ❯

Service Delivery Manager Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You: Strong More ❯

Select how often (in days) to receive an alert: Service Asset & Configuration Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The IT Service Asset & Configuration Manager is accountable for establishing, managing, and improving the governance and control of IT assets and Configuration Items (CIs) across the organisation. Working closely with regional teams and third … party vendors, the post-holder will ensure that the Configuration Management Database (CMDB) is accurate, complete and supports effective service delivery, risk management, and decision-making. This role will be critical to the development and implementation of the IT Asset and Configuration Management (ITACM) strategy and practices, in line with a Service Integration and Management (SIAM) operating model. … the population and ongoing maintenance of the CMDB, including managing data inputs from regional teams, suppliers, projects, and discovery tools. Establish and lead CMDB governance practices, ensuring alignment with service management and risk control requirements. Collaborate closely with service owners and solution architects to define and maintain accurate service models and relationship mappings between assets, applications, infrastructure More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is … decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring reports deliver actionable insights into service performance, compliance, and improvement opportunities. … Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs. Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and More ❯

Our client, a rapidly growing managed service provider (MSP) specializing in backup, disaster recovery, and cyber resiliency solutions is looking for a Client Service Manager (CSM). The CSM will ensure current customers receive exceptional service and will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSM will be the main point … for customer business needs. Compensation for this role is a combination of a base salary with bonuses based upon successful retention of our existing customer base. Responsibilities for Client Service Manager: Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner. Conduct regular Service Reviews to identify … disputes in a professional manner. Support proactive marketing campaigns to keep customers informed about product updates and best practices. Keep records and documentation of customer interactions. Qualifications for Client Service Manager: 5+ years prior experience in customer facing and/or sales roles. Excellent communication skills and the ability to understand the needs of the customers. Demonstrate More ❯

Select how often (in days) to receive an alert: Senior Service Integration Manager, Design & Reporting Department: IT Location: GB INTRODUCTION JOB PURPOSE The Senior Manager for Service Design and Reporting sets the strategic direction for the SIAM (Service Integration and Management) function, defining and governing the relevant policies, standards, and processes that underpin … effective service delivery. This role ensures that services and processes are consistently delivered in line with these expectations through robust SIAM assurance reporting. By leveraging data and insights, they identify performance gaps, drive prioritised improvement actions, and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that … support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction for the SIAM function, including accountability for Service Design, and overarching policies, standards and processes. Collaborate with SIAM process owners to develop and maintain effective assurance reporting across all service providers (internal and external) Utilising data and reporting to identify and More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Service Transition Manager Role in Leeds Are you a seasoned Service Transition Manager looking for your next challenge? This dynamic role at a leading retail company could be the perfect fit for you. Join a team of passionate professionals and play a vital role in shaping the future of this thriving business. The Service Transition Manager Role As the Service Transition Manager, you will be responsible for the seamless transition of new, changed, and enhanced services into the company's operational support. Leveraging your expertise in industry-accepted best practices, you will ensure a smooth handover from project delivery to business-as-usual support, minimising operational risk and … Accountable for the successful transition of services into the company's operational support Effective stakeholder and supplier management, liaising with business owners, project managers, and IT teams Produce comprehensive service designs and end-to-end support models for all new services Act as a quality gate between project delivery and Service Operations, ensuring readiness for operational support Coordinate More ❯

Reporting into the Director of Housing Operations and overseeing a team of 2 surveyors and administrator Responsive repairs and planned investment To ensure the delivery of a housing management service that meets customer expectations, regulatory standards, legislation and the organisation's financial and service delivery targets Management of stock condition surveys Decarbonisation and net zero projects to deliver More ❯

Be the driving force behind high-impact delivery for one of our most strategic partnerships. We're looking for an outcome-focused Delivery Lead to own the successful delivery of major projects and capabilities for VMO2 B2B/Daisy-a More ❯

Job Description - Senior Client Services Manager (25393) Job Title: Senior Client Services Manager Type: Permanent, Full Time (37.5 hpw) Salary: £28,174 to £30,804 per annum Benefits: Plus, great benefits including Health Cash Plan! About the Role Lead a team that cares and empowers individuals to live their best lives. Join us at Queen Street … positive workplace environment. You will manage supported living services for individuals with mental health needs, acquired brain injuries, autism, and learning disabilities, and oversee housing management at our Batley service (8 beds). Key Responsibilities Lead, coach, and inspire a team to deliver exceptional support, as reflected in customer satisfaction surveys and KPIs. Serve as the Safeguarding Lead, ensuring … making everyone feel they belong. We support inclusivity through various networks and initiatives, making Home Group a great place to work. Job Details Manage your own diary and meet service requirements. Participate in on-call duties with a peer manager, with a payment of £14.30 per session. Proficiency in Microsoft Office, Outlook, PowerPoint required. Enhanced DBS check More ❯