4 of 4 Service Manager Jobs in Leeds

Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent … understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery … or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to More ❯

Service Delivery Manager About us We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder. The role We seek a hands-on and strategic Service Delivery … Manager to lead our 2nd Line Delivery & Support team. This individual will help break down complex tasks, gather requirements, and liaise closely with business sponsors and stakeholders. You'll ensure the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident … problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels Drive continuous improvement and process optimisation across the team Allocate resources effectively and mentor team members Act as incident commander during major outages Collaborate across cross-functional teams More ❯

Job Title: Service Transition Manager Location: Leeds Wellington Place/Edinburgh Contract: 12 months Day Rate: £625 per day Via Umbrella About the Role We're looking for a Service Transition Manager to lead the seamless introduction of new technical services into live environments. You'll work across a diverse technology landscape-including Microsoft … ensure services are production-ready, scalable, and supported from day one. This is a key role that bridges the gap between technical delivery and operational support, ensuring that every service we launch is robust, sustainable, and aligned with business needs. Key Responsibilities Collaborate with engineering, support, and operations teams to define and embed support models. Lead onboarding and migration … initiatives for new technologies and services. Coordinate and support User Acceptance Testing (UAT) and functional testing. Build and refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft More ❯

Job Title: Client Services Account Manager Location: Leeds, Hybrid (3 days in-office per week) Salary: £28,000 – £35,000 The Company An employee-owned, full-service digital agency based in Leeds, this business has built a reputation for delivering exceptional digital products and strategies for a range of high-profile clients. They’re proud to be … focus on personal growth, they’re a team that genuinely cares about doing great work, and doing it the right way. Role & Responsibilities As a Client Services Account Manager, you’ll be responsible for managing relationships with clients, ensuring projects are delivered on time, on budget, and to an exceptional standard. You’ll play a key role in More ❯