1 to 2 of 2 SLA Jobs in Wigan

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

will include service reviews, performance monitoring and resolving any issues. Profile Good knowledge of IT service and application delivery, as well as successful service level agreement accomplishments Demonstrable experience of Service Delivery Manager roles within an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and more »