17 of 17 SLA Jobs in Manchester

with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop ...

mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents ...

technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot ...

invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

virtual environments (VMware or Hyper-V) Diagnosing and resolving network-related issues (DNS, DHCP, TCP/IP, routing) Managing and updating tickets clearly, ensuring SLA targets are met Escalating more complex issues to 3rd line where required Working in a high-volume service desk, balancing multiple client environments What They ...

responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. ...

required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth ...

relationships, understanding their business and technology needs. Act as the voice of the customer internally, representing their priorities and feedback. Lead service reviews, sharing SLA/KPI performance, trends, and improvement opportunities. Identify and resolve service risks or issues, ensuring effective delivery and communication. Communicate the value ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key deadlines. Compliance & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans. Escrow Product Knowledge Stay up to date ...

completion within agreed timelines. Key Objectives Assess and validate vulnerability findings across the VMware estate. Remediate critical and high-risk vulnerabilities within defined SLA windows. Reduce overall risk exposure through patching, upgrades, configuration hardening, and compensating controls. Provide clear reporting on remediation status, risk acceptance, and outstanding actions. Review ...

completion within agreed timelines. Key Objectives Assess and validate vulnerability findings across the VMware estate. Remediate critical and high-risk vulnerabilities within defined SLA windows. Reduce overall risk exposure through patching, upgrades, configuration hardening, and compensating controls. Provide clear reporting on remediation status, risk acceptance, and outstanding actions. Review ...

equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...

Senior Field Engineer - Server and Storage experience Manchester and surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only partner for IT ...

Exciting Payroll opportunity in Manchester! - Senior Payroll Advisor Are you passionate about Payroll would you like to... Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau ...