16 of 16 SLA Jobs in Manchester

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

move. Responsibilities Taking end-to-end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get hands-on. Continuously improving support More ❯

on system upgrades with support from RSR IT Assisting the RSR IT team with testing and configuration requests Maintaining the shared team inbox, ensuring prompt responses in line with SLA's Reviewing process maps of Reed Screening operations to ensure accuracy and efficiency and updating with necessary changes Supporting the wider customer success team with administration, daily operations, particularly the More ❯

Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/7 proactive support capabilities. Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large More ❯

sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯

sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯

sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯

sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯

sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯

Following the merger of two enterprise businesses, you’ll be working closely with an Integration Lead, IT Managers and the COO, responsible for coordinating IT programme planning, managing the SLA agreements of both companies, TSA exit milestones, project admin and ensuring alignment across multiple IT domains whilst maintaining transparency, pace, and risk control within a complex integration landscape. Key Responsibilities More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

Overview Make The Connection. Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we More ❯

Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme. What to expect: Ability to respond and resolve all assigned calls within prescribed SLA’s Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’s Liaise with Service Desk and client’s infrastructure … You will take on full responsibility, with customers at your focus, and the ability to make good judgements Ability to take initiative. Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Ability to work as a team with colleagues, buildings strong relationships with customers and other More ❯

Junior DevOps Engineer Company Overview: Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry More ❯