22 of 22 SLA Jobs in Manchester

DescriptionJob Title, External:Hardware Engineering LeaderJob Title, Internal:Innovation Systems LeaderRoles and Responsibilities:Project Management (Quality, Time, Cost) SLA, Systems Team Development SLA, Systems Product Solution SLA, Systems Architecture Development SLA, Systems DFM SLA, Systems Testing SLA, Systems Compliance (Safety and EMC) SLA, Systems Version Control and Release Management SLA … Documentation and Workflows SLA, Talent SLA, Travel SLA, Fixed Asset SLAKey Decisions:Project Management (Quality, Time, Cost) Program, Systems Team Development Program, Systems Product Solution Program, Systems Architecture Development Program, Systems DFM Program, Systems Testing Program, Systems Compliance (Safety and EMC) Program, Systems Version Control and Release Management Program, Documentation ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

tracking, and overall operational efficiency.Leading solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Contributing to service delivery and operational transformation initiatives as an Atlassian Service Collection ...

responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce ...

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

working within onboarding, screening, compliance, or regulated industry environments.Experience working closely with Software Development, Product, or Technology teams.Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring.Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients.Desirable SkillsExperience within screening ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable Skills ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable SkillsExperience ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

across trade lifecycle events, asset servicing, cash processing, and reporting. Integrate workflows into strategic platforms (e.g., Staff Workstation and related tooling), ensuring alignment with SLA frameworks and operational priorities. Identify inefficiencies, duplication, and control gaps, and drive process re-engineering initiatives to improve scalability and resilience. Leverage automation and data ...

introduced through the PRA/FCA regulation around Operational Incident Reporting (PRA SS1/26)Third Party Vendor Management Monitoring important third-party arrangements, SLA performance, & KPIs.Third-party due diligence and ongoing monitoring.Onboarding and lifecycle management of vendors including contract reviews.Third-party arrangement inventory & systems records additions & updates.Contract assessment & remediation ...

deliverables, proactively resolving scope creep and contractual risk.· Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions.· Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric.· Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated in click apply for full job details ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

Term Contract Whatyoullbe doing Daily processing ofintercompanyand salesinvoices, PostingSalesLedger cashreceipts, Credit control, Processingdunning lettersand statements, Answering queriesfrom the shared Accounts Receivable inbox within the SLA timescale, Implementing annual price increases for schemes for invoicing process, Setting up new customers and amending customer details, Updating invoice request form when needed, Complete … Month end Proceduresfor Sales Ledgerwithinthe SLA timescale, Keeping records up to date and work on data cleansing in preparation fora transfer to the new finance system, Investigating unallocated cash receipts, Assisting with Sales Ledger audit queries, Assistingother team memberswithin Rent Ledgerwhere necessary, Assistingwith any other tasks assigned by Team Leader. ...

sales invoices, Posting Sales Ledger cash receipts, Credit control, Processing dunning letters and statements, Answering queries from the shared Accounts Receivable inbox within the SLA timescale, Implementing annual price increases for schemes for invoicing process, Setting up new customers and amending customer details, Updating invoice request form when needed, Complete … Month end Procedures for Sales Ledger within the SLA timescale, Keeping records up to date and work on data cleansing in preparation for a transfer to the new finance system, Investigating unallocated cash receipts, Assisting with Sales Ledger audit queries, Assisting other team members within Rent Ledger where necessary, Assisting ...

defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … governance, client service excellence, and operational oversight to drive high quality, timely, and reliable service monitoring for BNY's global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end to end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service Desk performance into the weekly … rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...