20 of 20 SLA Jobs in Manchester

Tech Bar teams.o Supervise a team of technical Tier 2 IT support technicians and ensuring that all logged calls are aimed to be responded to and resolved within agreed SLA's, ensuring that all support details are accurately recorded and logged using digital services ITSM tool. About us The Christie is one of Europe's leading cancer centres, treating over More ❯

2nd level support to site-based or hybrid working users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will More ❯

2nd level support to site-based or hybrid working users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will More ❯

comparable role. Strong organisational, analytical, and problem-solving skills. Proficiency in Excel and Power BI. Desirable Skills and Experience: Experience of P2P processes within Higher Education. Experience of developing SLA performance reporting. Previous experience working in Estates & Facilities in the Higher Education or Public Sector. Why Work at the University of Manchester? Join a world-class institution that values diversity More ❯

vendor solutions, including CheckPoint and Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one years recent experience working in More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product More ❯

IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

answering our business clients` calls and logging them onto thet System.. To take responsibility for all first line calls assigned, and follow them through to resolution. To maintain clients SLA agreements with Customers. To liaise with other members of the team and communicate issues and escalations to Senior Team Members. To make outgoing courtesy calls regarding any new software updates More ❯

tickets, and incoming queries through the engineering service desk. Install, configure, and maintain server racks, structured cabling, and related hardware. Deliver remote hands support for client systems within agreed SLA timelines. Manage cabling requirements, including cross-connects and client patching. Support site logistics such as deliveries, stock management, and general operational tasks. Carry out additional activities in line with data More ❯

changes, and client queries, ensuring timely resolution. Lead installation, configuration, and maintenance of server racks, structured cabling, and associated hardware. Deliver advanced remote hands assistance for client systems, ensuring SLA targets are consistently met. Manage cabling requirements, including patching and cross-connects, and oversee quality standards. Coordinate logistics for the facility including deliveries, stock levels, and daily operational support tasks. More ❯

financial reporting Utilise IT-based functions to accurately record and track all operational/financial performance Establish and maintain effective relationships with internal and external stakeholders; strive to improve SLA performance of the service; ensure compliance with contractual KPI's What you'll bring (Qualifications) Essential - 3 years' experience in similar supervisory role Essential - Experience of working with Microsoft Office More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

Produce scheduled payroll and service delivery reports Maintain accurate documentation of processes and changes Allocate team workloads and manage performance Conduct 1:1s, reviews, and support team development Monitor SLA adherence and ensure service quality Collaborate across departments and support onboarding Perform user acceptance testing (UAT) for system changes Identify and implement process improvements Profile A successful Payroll Team Leader More ❯

assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to … the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA’s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting … will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯