1 to 25 of 35 SLA Jobs in Manchester

Responsibilities Provide 3rd line application support, including incident triage, root cause analysis, and resolution Collaborate with internal teams and third-party vendors to meet SLA targets Proactively monitor and maintain application systems, updates, and patching Support technical design reviews and environment deployments for internal projects Maintain clear and up-to More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

support tools (see technical skills and experience below) Experience of working in a technical support and/or customer service environment Experience working to SLA and KPI measures Self-motivated with strong service ethic ITIL Foundation (desirable) Experience of branch-based retail or wholesale distribution environment (desirable) Technical Skills and More ❯

known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake More ❯

Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one More ❯

users, with the Technical Support Team providing support during office hours. Key Responsibilities: Monitor and respond to technical support requests and system alerts, ensuring SLA and KPI adherence. Provide Azure infrastructure support, including incident response, management, and maintenance. Deliver remote application support for cloud-hosted and on-premise systems. Support More ❯

including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA's and related KPIs. Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients More ❯

initial contract period. Key Duties Service & Customer Management: • Act as the primary customer contact for service performance matters. • Perform regular service performance reviews and SLA reporting. • Coordinate service delivery during operational phases and manage escalations for service restoration. • Own and drive Continual Service Improvement Plans (CSIP) through proactive analysis and More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA's and KPI's Please hit the button to Apply and/or email Click here to contact this recruiter or call on [Telephone number More ❯

to work effectively on multiple streams of work and switch context quickly. Positive customer and solution focused attitude. Ability to work to deadlines and SLA’s for completion or escalation of tasks. Understanding of the gambling industry or financial accounting. Main Responsibilities Identifying, explaining and fixing issues with specific data More ❯

Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting More ❯

to day Management of a Payroll Team ensuring the smooth running of the Payroll and quality of service to our Customer and to ensure SLA adherence To plan the workload and planner of the Customer for each month’s Payroll and ad-hoc cycles To work in line with all More ❯

To be responsible for all external contractors in the building daily, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all Service level agreements (SLA) and Key performance indicators (KPI) are maintained. Carrying out building & meeting room checks daily, ensuring any issues are dealt with in a prompt and efficient More ❯

studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯

at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected More ❯

Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce. An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to More ❯

end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get More ❯

youll be complying with policies and considering the effectiveness of our controls on a regular basis. In addition, youll be delivering within the service level agreement to provide a full set of high quality and consistently accurate financial outputs in order to support statutory, regulatory and management reporting. Your top More ❯

operations across voice, chat, email, and social channels. Drive high-performance teams and foster a customer-centric culture. Manage global client relationships and ensure SLA/KPI success. Oversee workforce planning, transformation projects, and compliance in financial services. Assist in transformation projects across digital enhancements and process optimisation. Who You More ❯

operations across voice, chat, email, and social channels. Drive high-performance teams and foster a customer-centric culture. Manage global client relationships and ensure SLA/KPI success. Oversee workforce planning, transformation projects, and compliance in financial services. Assist in transformation projects across digital enhancements and process optimisation. Who You More ❯

Baltic team. A Typical Day in the Job: Own and manage first-line issues, ensuring timely resolution Lead incident management for allocated tickets, maintaining SLA adherence Identify and implement first-line fixes, promoting best practices within the team Contribute to service improvements as part of daily operations Provide backfill cover More ❯