2 of 2 Customer Engagement Jobs in Wiltshire

United Kingdom Why this job matters As a lead consultant in our Defence Solution Design Authority practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third-party technology providers as part of and reporting into the … practice manager. You will work with internal key stakeholders, the customer, and its subsidiary departments to conceptualise their strategic vision, capture requirements; to define and create innovative fit-for-purpose digital solutions meeting their digital strategy and transform the way they can do business. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies. As a solution architect, you will be providing expert solution architecture expertise and ownership throughout all stages of the solutions design engagement life cycle. You will be part of an industry-leading Solution Design Authority team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and More ❯

orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace … skills: Previous Microsoft Operations experience and knowledge of Microsoft tools – minimum of 1-2 years’ experience. Microsoft licencing and product knowledge A passion for providing extremely high levels of customer service The ability to prioritise workloads and maintain a high level of attention to detail Being proactive in their approach and be able to work on their own as More ❯