9 of 9 Remote Customer Service Jobs in Wiltshire

Customer Service Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll … be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal … and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

The IT Operations Apprentice, based on the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop. Role Key … responsibilities Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction. Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with Service Level Agreements, prioritising and … occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 This apprenticeship provides structured learning and mentorship, enabling the successful candidate to build a foundation within IT Service Management. On completion, the apprentice will be well-equipped to progress into a permanent 1st Line Service Desk Engineer position or similar IT support role within the organisation. More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Overview As a Tier 2 Network Analyst, you will act as a key conduit between Customer Service, Planning, and Engineering teams, ensuring that insights from EV network performance data are translated into meaningful actions. You will autonomously monitor, analyse, and interpret network data to identify … trends, detect anomalies, and support the resolution of complex issues in collaboration with Tier 3 Engineering. This role is critical to maintaining high service standards across our EV infrastructure, enabling proactive issue resolution and data-driven decision-making that supports our strategic objectives. The role Serve as the primary analytical link between Customer Service, Planning, and Engineering … or high-impact issues, escalating to Tier 3 Engineering with detailed evidence and recommendations. Develop and maintain dashboards and reports that provide visibility into network health, asset utilisation, and service performance. Collaborate with Planning to inform asset lifecycle decisions, including upgrades, replacements, and capacity planning. Support incident response by providing rapid data analysis and historical context to aid resolution. More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across … the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic, customer … key part in keeping systems running smoothly for colleagues and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and More ❯

Peaple Talent have partnered with a market leading Print company who are expanding their engineering teams and are recruiting a Field Engineer. You provide exceptional service support to clients across the the Swindon, Bristol, Oxfordshire, Gloucestershire regions. This is a fully remote/home based role with attendance to the office required occasionally to undergo team meetings and training. … car Fully remote Key responsibilities include: Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. SKILLS AND EXPERIENCE REQUIRED It is essential … that you have worked as an engineer on MFD printers IT knowledge with the ability to network devices and to set up scanning functions Provide first class customer service with previous customer facing experience. Willing to undertake training on new product lines, such as Laptops and PC’s BENEFITS Flexible working options 33 days holiday including bank More ❯

on multiple projects from Tech-For-Good to big household names. You’ll work in a collaborative team in a company who care about their clients and offering great customer service. Working for a company that offers developers the chance to work on a wide variety of projects across industries, rapidly grow their skills, and build an impressive portfolio. More ❯

create delivery artefacts, including process and design documentation Specialist in Billing – Master Data, Rate Structures, Budget Billing, Payment & Instalment Plans, Exception Management, Invoice Management Knowledge of the integration of Customer services with a CRM platform Understanding of Finance Contract Accounting (FI-CA) Configuration & Set Up of Business & Technical Master Data Knowledge of IDE and market flows with MOSL Extra … for you? Competitive salary from £ 60,000 to £ 70,000 per annum depending on experience Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take More ❯