8 of 8 Remote Customer Service Jobs in Wiltshire

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create and administer user and email accounts for the companies Active Directory and Office365 systems. Installation, configuration and support of Microsoft Operating systems … best practice - Antivirus, Backup/Restore Hardware build and repair including peripherals Maintain and administer mobile phones and their operating systems Support of video conferencing equipment Develop and expand Service Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of … IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a passion for technology Hardware repair skills preferable Knowledge of mobile phones and their operating systems specifically iOS and Android Exceptional customer service skills Excellent written as well More ❯

MSP that supports a wide range of SME clients across the South West. Due to continued growth and an increase in client demand, they are looking to strengthen their service desk with an experienced 2nd Line Support Engineer. This is an excellent opportunity for a technically skilled support professional who enjoys variety, problem-solving and providing first-class service … accurate documentation and asset records Providing occasional onsite support in the local area Mentoring junior team members and contributing to knowledge sharing About You We’re looking for a customer-focused support engineer with strong troubleshooting skills and a proactive attitude. Essential skills & experience: 2+ years’ experience in a 2nd Line or similar technical support role Good knowledge of … administration (Exchange, Teams, SharePoint, Intune) Solid understanding of networking (TCP/IP, routing, VPN, firewalls) Strong diagnostic skills and ability to resolve complex issues Confident communicator with excellent customer service skills Full UK driving licence and willingness to travel locally when required Desirable skills: Experience with Hyper-V or VMware Exposure to VoIP/hosted telephony solutions Knowledge More ❯

with business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms. Essential Responsibilities: As a Marketplace Operations Specialist, you'll be responsible for: Day-to-day management of the Microsoft licencing … orders and invoicing. Monitor and support all incoming communication from customers around Marketplace support and licence/product queries Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working … first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer Support with presenting Microsoft and Adobe net-new and renewal proposals • Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more) Deliver customer marketplace More ❯

Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £36,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two days are the same, offering progression and exposure to complex … autonomy to develop their careers in a supportive and fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three … with Windows Server, Active Directory, Office 365, networking protocols, and troubleshooting complex technical issues is essential. Just as important are strong communication skills and the ability to deliver excellent service in a client-facing role. This is a fantastic opportunity to join a growing MSP that offers variety, responsibility, and plenty of progression opportunities. You'll be trusted to More ❯

ll do Develop and execute integrated marketing campaigns across digital, email, social, paid, and offline channels to generate qualified leads and build brand awareness. Collaborate with Sales, Product, and Customer Service teams to align campaigns with business objectives and sales targets. Plan and implement go-to-market strategies for new products and services. Create compelling campaign messaging and … teams in a fast-paced environment. Nice to have: Experience in LegalTech, PropTech, or conveyancing-related marketing. What we offer Full benefits package including 25 days holiday (increasing with service), private healthcare (after qualifying period) pension, and life assurance. Flexible benefits scheme covering financial, wellness, legal and medical support. Rewards platform with a wide range of selective options Flexible More ❯

stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Proven experience in IT support, preferably in early-life or post-deployment environments. Strong verbal communication and customer service skills. Ability to troubleshoot common desktop, laptop, and software issues remotely. Familiarity with workflow and ticketing systems. Reliable internet connection and professional remote working setup. Ability to More ❯