Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents … and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT … Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge more »
Swindon, England, United Kingdom Hybrid / WFH Options
DiverseJobsMatter
Customer Support Lead Rialtas Business Solutions is currently recruiting for a Customer Support Lead on a permanent basis for our market-leading accounting software business. This is an important role within the business, providing an exciting opportunity to work alongside a dedicated and inclusive team. The position is … and personal vehicle are required. Position & Responsibilities In this role, your core duties and responsibilities will include, but are not limited to: Responding to customer enquiries and technical issues via remote support tools Assisting customers with downloading upgrades and enabling new functionality and features Documenting and maintaining accurate records … work among the support team as required Developing and maintaining standard support procedures and other documentation to ensure the continued development of the support service Assisting in the development of the support function, such as implementing a customer support portal Compiling and reviewing support metrics to implement best more »
Swindon, England, United Kingdom Hybrid / WFH Options
Lorien
system management, as well as candidate experience activities to ensure the MSP/RPO account is operating as effectively, and efficiently as possible and service user experience is optimised. Key Responsibilities: Ensure all candidates are being managed via the recruitment system and that the candidate's journey is recorded … resolving all queries raised by candidates and clients. What we're looking for: We are ideally looking for someone with a strong administration/customerservice background in a busy office environment with a high level of attention to detail and great organisational skills. You will need to more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customerservice Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude … with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking more »
Salisbury, England, United Kingdom Hybrid / WFH Options
Wilsons Solicitors LLP
or system upgrades. As the primary point of contact for the IT help desk you must have an enthusiastic and positive attitude alongside excellent customerservice with a positive telephone manner. We are also looking for someone who can work on their own initiative but operate as part … finishing later within 35 core hours per week. Benefits 25 days holiday + bank holidays Life assurance Private medical insurance (after 6 months of service) Pension Optional Benefits more »
Swindon, England, United Kingdom Hybrid / WFH Options
Cogito
the data team when necessary. Develop and execute SQL queries to analyse and extract data for business requests, troubleshooting and reporting purposes Deliver exceptional customerservice to internal and external stakeholders. Maintain clear and professional communication throughout the support process. Document solutions and create knowledge base articles to … fast-paced environment and handle multiple priorities simultaneously and able to work independently as well as part of a team Desirable of using Jira Service Desk experience in data integration, ETL development, data transformations, and data management. of PowerBI in other advance database technologies like PostgreSQL, MySQL is a … Company bonus scheme (up to 10%) 25 days holiday a year in addition to the statutory bank holidays. (Plus, additional holiday for length of service after 5, 10, 15 years etc). Pension is subject to auto-enrolment, upon day one of joining. The organisation. Employer to make a more »
Swindon, England, United Kingdom Hybrid / WFH Options
F5 Consultants
Job Title: Field Engineer Location: Home based with travel to customer sites within the M4 corridor and their Reading office, and occasional travel to their Stoke office Salary: Up to £40,000 Eligible for SC & DV Security Clearance The Company: Founded 10 years ago, this SME partner with clients … work is carried out in accordance with internal and MOD policies. Configure, test and install managed ICT services. Assist in the relationship with internal customerservice teams Join the on-call rota to support P1 incidents out of hours Take ownership of assigned escalated incidents, problems and change … requests Consult with the Service desk and infrastructure team to address in-depth issues. Experience Required: Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3PrdP line operational support Windows 10/11 Office more »
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »
Chippenham, England, United Kingdom Hybrid / WFH Options
Niche Recruitment Ltd
a leading organisation that offers great financial incentives and career development opportunities? We may have the perfect role for you! The Company: A full-service tech solutions provider. Global leaders in their industry. Rapid growth due to continued success. Progressive employer with promotion and incentive opportunities. Package … offered after training. The Role: Prospecting and onboarding new clients and nurturing existing clients. Engage with prospects through cold calling, emailing and LinkedIn. Expand customer base across the UK. Build strong rapport with clients, thinking on your feet and problem-solving. Work alongside an assigned mentor to maximise your … potential and accelerate your career development. About You: Experience in a client or customerservice role. Proven ability to organise tasks with exceptional attention to detail. Excellent communication skills and a customer-centric mindset. Strong time management skills. Capability to work effectively as part of a team. more »
Swindon, England, United Kingdom Hybrid / WFH Options
Ntrinsic Consulting
support as a primary responsibility and helping with other engineering related tasks as well. The client is a financial institution committed to providing excellent customer service. The Economic Crime project aims to prevent and detect financial crimes. Skills Actimize IFM application hands-on experience (min 2-3 years) is more »
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Sierra 57 Consult
Job Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team. Benefits: Company vehicle & tools Profit related bonus scheme Generous overtime rates Private healthcare plan Flu vaccination Holiday buy back scheme Death in … service benefit Remit: As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction. This role will suit either current or previous experienced Service Engineers or Maintenance … Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands or South/M4 Corridor. Responsibilities: Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturers guidelines. Provide remote and on-site more »
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Roundhouse Recruitment Limited
Field Service Engineer (White Goods/Domestic Appliance) £28,000 - £38,000 + Optional Overtime (2xPay) + Quarterly Bonus + Days based + Work/Life Balance + Van (personal use) + Phone + Tablet + Training + Qualifications Swindon Are you a White Goods/Domestic Appliance engineer … and great company culture, as well as optional Over-time to increase earnings and a company Van for personal use? An exciting opportunity to service a local patch representing one of the UK's most recognised appliance providers. You will be managing your own projects, providing repair and maintenance … skillset Autonomous role covering a local patch The person: White goods/domestic applicance background Organised and able to work and manage themselves Good customerservice skills White Goods Engineer, Domestic Appliance Repair, Washing Machines, Tumble Dryers, Dishwashers, Refrigerators, Cookers, Field Service Engineer, Technical Support, Appliance Maintenance more »
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Ntrinsic Consulting Europe Limited
to join our Economic Crime Technology team! This role is key in preventing financial crimes as part of a wider team committed to excellent customer service. The role involves providing production support (primary responsibility) and tackling other engineering tasks ? The client is a financial institution on a mission to more »
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Elite Recruitment Solutions Maidenhead
We are proud to be supporting this well know company based in Swindon, in finding a French Speaking CustomerService Advisor to join their team. Office based, Temporary to Permanent role. Immediate Start for the right candidate, £11.53 per hour, paid weekly. Full time position, Free Parking, full … 6pm alternating. The Role We have an excellent Temporary to Permanent opportunity for outstanding individuals to utilise their French and English skills in a customer contact centre, where you will be answering calls and responding to queries from French Speaking customers, supporting them with queries on their mobile phones … WORKING FROM THE OFFICES IN SWINDON AND UNABLE TO ACCOMODATE HYBRID OR REMOTE WORKING. Requirements We are looking for Fluent French speaking individuals with customerservice experience to help enhance our client's customer offering. For this role you need to be fluent in both French and more »