2 of 2 Journey Map Jobs in Wiltshire

multidisciplinary Web team. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services, helping users complete their goals while delivering UKRI objectives. You will: Lead strategic content improvement projects, focusing effort … other content designers' work to maintain consistency and quality across the site. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and how the website and its content fits into the wider experience. Deliver workshops and training to colleagues ...

service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through AI, GenAI and automation, ensuring any changes genuinely … service areas. We're looking for experience in: Human-Centred Design (HCD) Service Design within large transformation programmes User research and stakeholder engagement Journey mapping (AS-IS/TO-BE) Service blueprints and operating model design Workshop facilitation Design Thinking AI, GenAI and automation opportunities Miro and/ ...