2 of 2 IT Support Jobs in Wimborne

1st Line IT Support Engineer (Entry Level) Location: Wimborne Full-time | Permanent Salary: £23,000 - £25,000 About the Role We’re looking for an enthusiastic 1st Line IT Support Engineer to join our clients growing team. This is an entry-level position — perfect for someone with a genuine interest in IT who’s eager … to learn. Key Responsibilities Provide first-line technical support to users via phone, email, and in person Log, track, and resolve IT support requests efficiently Troubleshoot basic hardware, software, and network issues Escalate complex problems to senior engineers when needed Assist with setting up laptops, desktops, mobile devices, and user accounts Deliver excellent customer service to colleagues … and end users About You Genuine passion for IT and technology Strong problem-solving skills and a willingness to learn Excellent communication skills with a friendly, approachable manner Team player who can follow processes and adapt quickly Previous IT experience or knowledge is a bonus, but not essential What We Offer Full training and ongoing support to More ❯

the first point of contact for our managed service customers, helping to resolve technical issues and ensuring a smooth and supportive experience. Your responsibilities will include logging and managing support tickets, handling follow-ups and escalations, and delivering remote and telephone-based support for client infrastructure and end users. We’re looking for someone who enjoys solving problems … ticket Provide efficient customer service to a vast client base Work in accordance with company values, policies, procedures and standards. Building and maintaining strong relationships with customers through the support you deliver Maintain concise and clear documentation via ticketing system and knowledge base Essential skills, characteristics and experience You’ll thrive in this role if you: Are motivated and … enjoy working in a fast-paced support environment Have a positive, solutions-focused mindset and a commitment to excellent service Feel confident diagnosing and resolving technical issues Can work independently but also value collaboration and shared success Take pride in ensuring our customers feel supported and informed every step of the way Can demonstrate an interest in IT More ❯