2 of 2 Customer Service Jobs in Winchester

someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service. Key Responsibilities Handle incoming technical support incidents, service requests, and change tasks. Manage your personal call queue, ensuring all tickets are progressed … closed within agreed timeframes. Maintain clear, consistent customer communication and provide timely updates. Resolve issues ranging from simple password resets to complex server-related queries. Escalate cases to the 3rd Line Technical Team when required. Work collaboratively within a close-knit, highly skilled team of Engineers. Deliver a high ...

critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment. About the role As a Duty Technician, you will play a key part in maintaining the availability and performance … software fixes, and working closely with wider technical teams to resolve problems efficiently. Key responsibilities Monitor system status and respond to alerts, incidents, and service requests. Manage a personal call queue and ensure cases are progressed and closed in a timely manner. Provide clear updates and maintain strong customer ...