4 of 4 ITIL Jobs in Windsor

complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge – principles and application Ability to support and develop junior colleagues More ❯

Cisco equipment in a data center multi-tenant environment, specifically Cisco Nexus switches, Cisco ASR and Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling More ❯

Diagnose and resolve technical hardware and software issues Respond to requests for technical assistance in person, via phone or electronically via web portal Follow standard service desk procedures along ITIL methodology Maintain and monitor project schedules and reporting Identify and escalate incidents where required Candidates should ideally be qualified in or have demonstrable experience in some of the following technologies More ❯

in troubleshooting integration issues. Group Responsibilities – Operations Manage and maintain hosted infrastructure (servers, storage, backups), including proactive issue prevention and backup oversight. Define, document, and improve operational processes, including ITIL-based incident, change, problem, and configuration management, and ensure alignment with wider company workflows. Provide technical support for hosted services, participate in a 24×7 on-call rotation, resolve incidents … of the principles of IT security, including ISO27001 Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge – principles and application More ❯