Service Delivery Manager
- Hiring Organisation
- Hays Technology
- Location
- Windsor, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £48000 - £51000/annum £48,000 - £51,000
will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will … resolution process and leading post-incident reviews to minimise future risk and recurring issues. Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device life cycle management, and ensuring onboarding and offboarding processes ...