1 to 2 of 2 ITIL Jobs in the Wirral

Troubleshoot and resolve software-related issues on the Cloud. Analyse Server Logs and use the information to analyse and fix reported issues. Adhere to ITIL processes for efficient support and service delivery. Support and troubleshoot Hardware issues with the customers including mobile devices, mobile printers, locking systems and monitoring systems. … Software Support Engineer – Our ideal Software Support Engineer candidate will have; Experience in a Software Support role. An understanding of ITIL processes. Proficiency with Microsoft SQL Server. Hands-on experience with AWS Cloud services and solid understanding of cloud software solutions. Experience of JIRA. An understanding of Apple iOS devices more »

with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and … support to NHS and Public Sector end-users. Required Experience & Qualifications: Minimum of 2 years experience within a software support desk role. Understanding of ITIL processes. Experience of JIRA. Proficient with AWS Cloud technologies. Expertise in Microsoft SQL Server. Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx. Solid understanding more »