Graduate Accountant - Customer Support
Wokingham, Berkshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
MATCHED GROUP LIMITED
standard'route.TheFinTechindustryisoneofthefastestgrowingandmostlucrativeindustriesintheUK. Thisistheperfectroleforsomeonethatwantstogodowntheaccountancyroutebutwantsmoreopportunitytospeaktocustomersandclients.Youwillneedtobeanexceptionalindividualwhohasapassiontouseyouraccountsandfinancialreportingknowledge,whoispassionateaboutsoftwareandwantstodevelopyourskillstodeliverfirstclasstelephoneandemailsupporttocustomers.Thecompanywillalsosupportyouincontinuingyourstudiesanddevelopmentifthisissomethingyouwanttodo. Youllwillreceivetrainingandon-boardingtomakeyouanexpertintheroleandsoftwaretoallowyoutodeliverthebestcustomerexperience. Responsibilities-GraduateAccountant-CustomerSupport Answercustomersupporttelephonecallsandemails,providingexceptionalcustomercare Buildyourknowledgeofaccountancy,taxandaccountsbyresearchingandansweringquestionsfromcustomers. Buildyourknowledgeofproductsandusethistoresolvecustomers'questions Assistexistingandprospectivecustomerswithgeneralsalesenquiries Suggestneworimprovementstosupportmaterials(FAQs,userguidesandknowledgebase) Workcollaborativelyensuringyouarebuildingyourindividualknowledgeofproductsandtaxandaccountingprocesses Requirements-GraduateAccountant-CustomerSupport Adegreethatincludedanaccountancyorfinancemodulesuchasbusiness,accountancy,finance Experienceinacustomerservicerole Experience providing customer service over the phone and/or email Adesiretodevelopacareerinsoftware Understandingofthetypeofaccountingprocesses,reportsandstatementscompaniesuse Aconfident,calmandconcisetelephonemanner Clearcommunicationbothwrittenandspoken Ananalyticalandorganisedapproachtoproblemsolving Theabilitytointeractpositivelywithcustomersatalllevels Toworkwellunderpressure Formoreinformationpleasecontact Katie atMatched. GraduateAccountant/AccountsAssistant/AccountancyCustomerSupport More ❯
Employment Type: Permanent
Salary: £24,000
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