1 of 1 Customer Service Jobs in Woodbridge

Customer Service & Technical Support Advisor Location: Woodbridge Location Hours: Full-time - Office Based About the Role This is a customer-facing technical support role where your calm troubleshooting, clear communication, and ownership of outcomes will make a real difference. You’ll be the trusted first contact for customers, helping to keep operations running smoothly, supporting field engineers … phone, email, and helpdesk enquiries. Triage, log, and prioritise tickets; set clear expectations and follow through. Diagnose issues remotely and guide customers on use and maintenance. Coordinate with field service engineers to arrange efficient site visits. Create simple, customer-friendly training guides and short videos. Write and maintain knowledgebase articles that reduce repeat faults. Keep accurate records and … You manage workload smartly, help teammates, and bring positive energy. Commitment & Success: You follow through on promises and focus on solutions that make customers successful. About You Experience in customer service or technical support (machinery/engineering/manufacturing ideal). Strong troubleshooting skills with a structured, analytical approach. Excellent written and verbal communication; confident explaining technical concepts More ❯