3rd Line Engineer
- Location
- Worcester, England, United Kingdom
projects, migrations, upgrades and new technology deployments Identify opportunities to improve system reliability, resilience, performance and supportability Working with colleagues to support our varied client base with technical service queries Key Responsibilities Provide 3rd line technical support and act as a senior escalation point for complex incidents and service … environments across multiple managed customers. Mentor and support Level 1 and Level 2 engineers, promoting knowledge sharing and technical development. Assist with customer onboarding, migrations, technical projects, and infrastructure upgrades. Participate in technical reviews, customer meetings, and solution discussions. Create and maintain high-quality technical documentation and knowledgebase ...