3 of 3 Client Onboarding Jobs in Worcestershire

projects, migrations, upgrades and new technology deployments Identify opportunities to improve system reliability, resilience, performance and supportability Working with colleagues to support our varied client base with technical service queries Key Responsibilities Provide 3rd line technical support and act as a senior escalation point for complex incidents and service … environments across multiple managed customers. Mentor and support Level 1 and Level 2 engineers, promoting knowledge sharing and technical development. Assist with customer onboarding, migrations, technical projects, and infrastructure upgrades. Participate in technical reviews, customer meetings, and solution discussions. Create and maintain high-quality technical documentation and knowledgebase ...

customer handovers. Connect the Sales and Services teams, making sure opportunities move into operational delivery with clear ownership, complete information and agreed onboarding requirements. Oversee quotes and statements of work, ensuring approvals, pricing, document versions and commercial requirements are managed consistently. Own sales reporting and insight, providing clear … resolution. Define and manage the process from sale to transition, ensuring customer requirements, data and operational information are complete and ready for successful onboarding and delivery. Strengthen governance and ways of working by setting clear responsibilities, regular reporting, escalation routes and consistent processes across teams. Support onboarding ...

Job Description Job Title: Technical Support Analyst (First & Second Line Support) Department: Technical Support Reports To: Technical Support Manager Job Purpose To provide first- and second-line technical support to customers across the company's ...